Technical specialist-enterprise apps

Area(s) of Responsibility

Key Responsibilities:

• 7-9 years development and support project related working experience, at least 4+ years in SFDC.
• 5+ hands on experience in SFDC LWC, Sales, Experience/community cloud.
• 3+ years of experience with Integration.
• Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration).
• Should have 3+ years hands on experience in SFDC lightning.
• Able to translate the customer requirement and gap analysis into comprehensive technical design.
• Should have expertise in SFDC design patterns and implementation of the same.
• Strong communication skills and client interaction skills.
• Good understanding of SFDC classic and lightning platform, standard features and standard object structures.
• Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures).
• Basic Understanding of Einstein Analytics and Einstein Activity Capture.
• Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc.
• Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc.
• Experience with tools like People Import, Workato, Dupe blocker is a plus.

Lead and mentor SFDC production support engineers.

• Identify automation opportunities to reduce manual effort and incident volumes.
• Drive continuous improvement initiatives focused on stability, performance, and support efficiency.
• Act as the primary operational contact for:
• business stakeholders,
• Salesforce product owners.

Required Skills:

• SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI.
• Client facing and good communication skills.
• Certifications: PD I, Admin, Sales cloud.
• Salesforce PD II certificate is desirable.

Strong hands-on experience with Salesforce Production Support (L2/L3).

• Ability to take fast, risk-aware decisions during production incidents.
• Strong sense of ownership and accountability.
• Ability to mentor support engineers and improve team maturity.
• Strong prioritization and time-management skills.
• Proven experience handling production incidents in SFDC:
• application errors,
• data inconsistencies,
• integration failures,
• performance and availability issues.
• Strong RCA capabilities:
• log analysis,
• debug logs,
• error pattern identification.
• Strong understanding of Salesforce integrations:
• REST/SOAP APIs,
• middleware tools (MuleSoft, Informatica, Boomi, etc.),
• inbound/outbound interfaces.