Sr. analyst 2, deal desk (9:30 pm to 6:30 am)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

We are looking to add a key member to our Deal Desk operations team within the finance dept. We’re looking for a hard-working, detail-oriented, problem solver and individual contributor who will own the “Ready Closed Won” process and work cross-functionally with sales to review and book purchase orders in order to close sales.

What You’ll Do:

• Own the “Ready Closed Won” process, which includes reviewing orders for products and services as against quotes, information in SFDC and against terms and conditions in customer and/or reseller agreements in order to book orders accurately, quickly and in accordance with CrowdStrike revenue policies.
• Work directly with sales and other departments as necessary in order to correct and book orders in “ready closed won” process.
• Effectively resolve booking related issues by collaborating with sales, billing, revenue recognition and other relevant teams.
• Provide comprehensive guidance/help to sales to educate them and to resolve issues with ‘Customer First’ mentality.
• Work on different dealdesk requests raised by sales.
• Work extended hours in the end of each month in order to help close important deals.
• Proactively find out solutions for non-standard questions by sales.
• Closely partner with key cross-functional teams (sales, legal, product mgt, ops, and finance) to drive deal closure.
• Gain a comprehensive understanding of Crowdstrike products and services.
• Provide corrective guidance and direction to sales on all opportunities issues identified.
• Leverage and share with others on the team best practices associated with the activities of everyday work.
• Provide regular process improvement/best practice (what has worked well on an opportunity/ies) to deal desk leadership.
• Actively join, engage and participate on key business projects.
• Assist Invoicing and Collection team on how to remedy issues.
• Investigate deals and troubleshoot solutions.
• Maintain a strong understanding of current CS offerings (product, services) to enable critical quote/opp review.
• Find, articulate, and drive implementation of innovative opportunities to scale the business and reduce ‘friction’ where we can.
• Align to CrowdStrike core values as part of everyday performance of these responsibilities.

What You’ll Need:

Any bachelors degree and relevant work experience of 5-7 years. Attention to detail is mandatory – this requires a high level of accuracy and detail focus. Excellent written and oral communication skills Enthusiasm and willingness to work hard. Prior working experience in any/all of the following is not mandatory, but is a plus:

• Prior knowledge and accounting operations experience in a high tech, fast growth environment.
• Experience working with sales organizations in a fast-paced environment.
• Experience with NetSuite and Salesforce.com.
• Working knowledge how the order process impacts revenue recognition.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Shift Timing : 9:30 PM to 6:30 AM IST
Work Location : Kharadi, Pune (Work from Office)

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.