Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As the Solution Architect for Public Sector India, you'll be the technical lead for ServiceNow's entry into the Indian public sector. You'll turn government digitisation programs into solution blueprints, proof of concepts, and winning bids, with AI at the centre of the story.

Purpose:

Design and deliver AI-led architectures aligned with the India AI Mission & ministry priorities, proof of concepts, and tender responses that win public sector business in India and build trust with government technology leaders and SI partners.

India Public Sector Context:

Who we serve: central ministries, state governments, PSUs, regulators, smart city and urban bodies, and digital public infrastructure programs.

Where ServiceNow fits: citizen grievance and service delivery, case management, GRC, IT operations for large government estates, workflow over legacy systems, and AI-assisted operations.

How deals happen: tender-led (RFP/RFQ, GeM), SI and partner-led bids, price-sensitive evaluation, long sales cycles.

What shapes the design: data residency, MeitY-empanelled cloud, CERT-In and security audits, the DPDP Act, and Make in India preferences.

Key Responsibilities:

• Collaborate with Public Sector BD & Sales Leads for the GTM plan for Central and State Ministries, Public Sector Banks and Higher Education / Universities
• Lead architecture sessions with government CIO, IT, and NIC teams, translating program goals into actionable blueprints.
• Own the technical response on RFPs and tenders: compliance matrices, architecture, sizing, and clarifications.
• Build and run proof of concepts and demos across AI, workflow, and integration that prove value in days, not weeks.
• Design within government constraints: hosting, data localisation, security, AI governance, and integration with legacy and national platforms.
• Co-sell with SIs and partners on solution scope, bid strategy, and delivery handoff.
• Partner with Sales, Solution Consultants, Specialists, Product, and Legal on deal strategy and risk.
• Work with regional AI experts to shape and validate AI solutions and proof of concepts.
• Build reusable India public sector assets: reference architectures, AI use-case patterns, an RFP response library, and a compliance FAQ.
• Mentor Solution Consultants on public sector sales motions.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8-10 years of exclusive public sector pre-sales experience (government, PSU, or SI/OEM on government programs).
• Excellent communication: executive presence, storytelling, and strong written and verbal skills. Able to simplify complex architecture for non-technical decision makers and earn credibility with CIOs, senior officials, and SI architects.
• AI fundamentals (LLMs, agents, RAG, data readiness, responsible AI and governance), with the drive and capacity to reach expert level within 12-18 months.
• Proven track record on tenders and RFPs, with fluency in procurement and compliance requirements.
• Depth in enterprise workflow or ITSM platforms (ServiceNow preferred; fast ramp expected if not), plus integration, API, data, and automation architecture.
• Trusted advisor on deal strategy, not only demos.
• Based in, or willing to relocate to, NCR (New Delhi), with regular travel to government offices.

Good to Have:

• Hands-on ServiceNow experience, including Now Assist and AI Agents.
• Familiarity with MeitY empanelment, GeM, CERT-In, the DPDP Act, and the IndiaAI Mission.
• Existing government and SI network.

What We Offer:

A structured AI upskilling path to expert level over 6-12 months.

Direct access to regional AI experts for design, proof of concepts, and deal support.

Ground-floor ownership of a new vertical in India.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.