Software engineer ii - servicenow , hrsd

You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.

As a Software Engineer II at JPMorganChase within the Enterprise Technology, you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s state-of-the-art technology products in a secure, stable, and scalable way. As an emerging member of a software engineering team, you execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.

Job responsibilities

• Executes standard software solution, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards.
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
• Applies technical troubleshooting to breakdown solutions and solve technical problems of basic complexity
• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Hands on experience in ServiceNow platform implementation preferred; off-platform development experience welcomed.
• Experience implementing business rules and scripts, including client scripts, fix scripts and schedule jobs
• Demonstrates strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions
• Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, testing, troubleshooting, or documentation) with demonstrated ability to critically evaluate and validate AI-generated outputs.
• Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations.
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security

Preferred qualifications, capabilities, and skills

• Experience across the whole Software Development Life Cycle
• Prefer knowledge in HRSD Domain and NowAssist