Senior sales development representative

ROLE GOAL

1. Generate high-quality enterprise opportunities within a named set of North American (primarily US) strategic accounts.
2. Success is measured by opportunity quality and progression, not just volume of activity/meetings.

Location - Remote (5:30 PM - 2:30 AM IST)

Role - Full-time

Core responsibilities

1. Outbound prospecting into named enterprise accounts via phone (heavy), email, LinkedIn.
2. Do account research and identify business triggers to personalize outreach with a credible “why now.”
3. Map and engage multiple stakeholders (CX/Customer Service, Operations, Finance, Procurement, Technology).
4. Run strong first calls with senior buyers: uncover pain, business impact, urgency, and next steps.
5. Handle objections and move conversations forward confidently.
6. Work leads from marketing/ABM campaigns, webinars, events and convert engagement into qualified opportunities.
7. Book well-qualified meetings for Business Development Executives and ensure a clean handoff:
• Strong CRM notes (context, stakeholders, needs, next step)
• Join initial call to support handover
8. Keep CRM hygiene high and share market feedback to improve targeting/messaging.
9. (US/Canada version) Support industry events and follow-up; travel as needed.

Must-have experience

1. 4+ years of quota-carrying outbound SDR/inside sales/new business prospecting. - Inbound-only/customer service/consumer sales does not count.
2. 4+ years selling/prospecting into North America (US/Canada) and engaging senior stakeholders.
3. Preferably from BPO / CX outsourcing (strong preference), or similar complex services selling.

Skills / competencies

1. Excellent phone-first selling: establish relevance fast, ask sharp questions, objection handling, secure next steps. - Will be assessed via live role-play; must think on feet.
2. Comfortable with complex B2B cycles (multiple stakeholders, longer buying process).
3. Commercial judgment & initiative: can independently research accounts, form a POV/hypothesis, craft messaging without heavy direction.
4. Strong English communication (clarity and credibility with senior buyers; accent not a concern).

Tools proficiency:

1. LinkedIn Sales Navigator + sales engagement tool (e.g., Salesloft) + CRM (Salesforce/HubSpot or similar).
2. Resilience/ownership: Persistent follow-up, adapts approach, and works the account through rejection.
3. Unanswered calls and emails are a given - find another way, create the meeting, and hit the numbers.

Proof of performance expected

Ability to clearly explain recent targets and results (last 2 quarters) including:

• meetings booked/held
• opportunities created
• pipeline contribution (if tracked)