Senior manager, technical product management - payment domain

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Lead Technical Product Manager is responsible for guiding product strategy, leading technical execution, and developing a team of Technical Product Managers responsible for delivering AI-powered, consumer-facing healthcare experiences. This leader operates at the intersection of product management, technology, data, AI, and business strategy, owning outcomes from concept through adoption and business value realization.

This role partners across Product, Engineering, Architecture, AI Engineering, Design, Analytics, Operations, and Business stakeholders to build and scale digital experiences across web, mobile, and conversational channels. Areas of focus include Claims Assistant, Payment Experiences, intelligent document processing, reimbursement workflows, AI-powered self-service capabilities, and emerging member engagement experiences.

In addition to product ownership responsibilities, this role provides leadership, coaching, and development for Technical Product Managers, helping mature product management practices, technical capabilities, and AI-first ways of working across the organization.

Primary Responsibilities:

• Drive Product Strategy and Portfolio Direction
• Scale Claims and Payment Experiences
• Lead Technical Product Delivery
• Own Product Outcomes and Performance
• Build and Develop TPM Talent

Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Required Qualifications:

• 7+ years of Product Management or Technical Product Management experience
• 3+ years leading enterprise-scale digital products serving external customers
• Experience owning product vision, strategy, roadmaps, objectives, KPIs, and business outcomes
• Experience delivering products in partnership with software engineering teams using Agile delivery models
• Experience leading large cross-functional initiatives involving multiple teams and stakeholders
• Experience working within highly regulated environments requiring security, compliance, and risk management considerations
• Demonstrated solid ability to translate business needs into detailed product requirements, user stories, acceptance criteria, and delivery plans

Preferred Qualifications:

• Product & Technical Leadership
• AI & Intelligent Automation
• Claims & Payments
• People Leadership

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.