Senior executive-clinical

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a senior executive is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

Job Description:

Education: Any graduates or post graduate (preferably science background)

Professional Qualifications: Nursing Certification (IRN)

Experience: 2.5+ years experience in HC domain & Clinical related field

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to improve and/or transform teams processes across functions within the organization.
• Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.
• Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.
• Ability to delegate and manage work loads and projects across functions within the organization.
• Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.
• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.
• Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.
• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.
• Advanced customer focus and customer service skills.
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.
• Experience with Client relationship management is preferred.

Roles & Responsibilities:

• Possess basic knowledge of Healthcare
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the employee requirement well
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Processing claims/developing projects/handling calls, as per the process guidelines
• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks
• Adhering to the SLA, and understanding Quality & Auditing parameters
• Meeting assigned productivity goals
• Understanding and adhering to quality standards
• Meeting TAT
• Mentor & coach new members of the team based on requirement
• To act as a subject matter expert
• Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information
• Assumes responsibility for work activities and coordinating efforts