Responsibilities & Key Deliverables
Sales
- Drive overall volume & market Share
- Ensure authentic and correct market information flow to all stakeholders
- Devise actions based on RCA
- Monitor dealer profitability
- Overseeing Manpower Productivity & Adequacy
- Team Handling for respective states
- Provide timely insights to Marketing & Sales Planning (Add - GTM)
CX
- Manage end to end customer centricity, and satisfaction
- Ensuring customer handling for escalations
- Overseeing Customer engagement practices
Process
- Ensure process adherence and corrective action plan implementation at state level
Experience
13+ years, with strong knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling
Industry Preferred
Auto background (Must) (Auto EV Preferred)
Qualifications
BE / B tech + MBA
General Requirements
Functional Skills:
- Ability to drive business (channel sales specifically)
- Ability to understand product technicalities
Behavioural Skills:
- Handle ambiguous situations
- Unlearn from previous experiences
- Take complete ownership of delivery and teams
- Understand premium customer segment
- Form & manage relationships with peers and channel partners
- Display high resilience
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