Program manager - d365 ,f&o and presales

Area(s) of responsibility

JD - Program Manager

Key Responsibilities

Presales Engagement

• Collaborate with sales teams to qualify opportunities and craft winning proposals
• Bring consulting and solution driven approach to wining deals in CX solution area
• Drive discovery workshops to capture CX business objectives, pain points, and success metrics

Solution Architecture & Design

• Define high-level and detailed solution blueprints spanning CRM, Commerce, ECM, Portals
• Rapidly prototype POCs and interactive demos showcasing solution value and extensibility
• Tailor demos to client-specific scenarios using CX platform SDKs and low-code tools

Client Interfacing & Stakeholder Management

• Present architectures, roadmaps, and governance frameworks to executive and technical stakeholders
• Lead alignment sessions to ensure solution components meet business, security, and compliance requirements
• Able to work independently with customer stakeholders - Business Process Owners/ SMEs/ Process Sponsors/ IT Leaders

Solution Delivery Guidance

• Partner with development and delivery teams to validate design, review code, and enforce best practices