Program manager - conversation banking - (bfsi) - india (ik)

Role Type: Project Manager

Number of Openings: 1

Total Experience Required: 12–14 years of overall relevant experience.

BFSI Experience (Mandatory): Minimum 8–10 years of BFSI (Banking, Financial Services & Insurance) experience, within the most recent years of their career, is mandatory.

Location: Open — candidate can be based at any of our India delivery locations, with a preference for Delhi NCR, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.

Engagement Duration: 1 year+ (this is expected to be a multi-year engagement).

Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered — this is a firm requirement with no exceptions.

Key Responsibilities

• Manage end-to-end program delivery for Conversation Banking transformation initiatives
• Coordinate across cross-functional teams to keep delivery aligned with programme milestones
• Own planning, tracking, and reporting for the Contact Center-related workstream
• Escalate and resolve delivery risks/issues in a timely manner
• Support stakeholder communication and alignment across business and technology teams

Required / Must-Have Skills

• At least 4–5 years of Program Management experience in a PM-lead capacity
• Experience working within a Transformation programme/project construct
• Experience in a large global organization (preferably Retail Banking)
• Understanding of the Contact Center domain within any banking context

Preferred / Good-to-Have Skills

• Chatbot & Voicebot exposure
• NLU, LLM / GenAI exposure
• RM Chat (WhatsApp)
• Genesys Cloud