Foundever®·yesterday

Operation manager- healthcare

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Location

onsite, Hyderabad, Telangana, India

Commitment

Full Time

Level

Lead / Manager

Required skills

Operations deliveryCustomer serviceService levelsNPSCSATQuality assurancePerformance reviewsCoachingTeam managementProcess improvementComplianceRevenue generationInbound voiceSocial mediaChatEmail

Job Description

Primary Job Responsibilities

Responsible for operations delivery for the customer service process for the largest
Key KPIs include Service Levels, NPS/CSAT and Quality Assurance
People Metrics – Shrinkage and Attrition
Channel of service – Inbound Voice, Social Media, Chat & Email
Conducting Performance Reviews and Coaching for team members
Weekly client interaction
Quality and Training
Team management / Performance evaluation
Process Improvement / Compliance
Identify and drive continuous improvements and initiatives in process
Compliance, Controlling shrinkage & Attrition, Grooming, Revenue generation, for end to end functioning of the team

Skills/Knowledge/Abilities

Education - Any Graduate

Experience Target - 12-18 years

Specialized Certifications

Ready to join the team?

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  Senior Product Manager Interview
  Sarah Jenkins
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  Initial Interview
  Alex Chen
Mon
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  Product Manager Interview
  David G. (Hiring Manager)
- 4:15 PM - 5:15 PM
  First Round Interview
  Sophie L.
Tue
- 1:20 PM - 1:45 PM
  Introductory Interview
  Marta W.
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  Kick-off Interview
  Daria (HR)
Wed
- 1:00 PM - 1:45 PM
  Qualifying Interview
  James Miller
- 5:30 PM - 6:00 PM
  Discovery Interview
  Chris V.
Thu
- 2:30 PM - 3:00 PM
  First Interview
  Michael T.
- 4:00 PM - 5:00 PM
  Interview
  Den

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Operation manager- healthcare

Required skills

Job Description

Primary Job Responsibilities

Skills/Knowledge/Abilities

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
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Frequently Asked
Questions