Project Role: Network & Services Operations Representative

Project Role Description

Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.

Must have skills

Network Infrastructures

Good to have skills

NA

Experience

Minimum 12 years of experience is required.

Educational Qualification

15 years full time education

Summary

As a Network and Services Operations Representative, a typical day involves configuring, integrating, and overseeing the entire life cycle of telecommunication network elements. This role includes managing associated configurations across both Fulfillment and Assurance processes. The position requires maintaining accurate back office system data records and providing essential support for customer activations and configuration modifications. The workday is dynamic, involving coordination with various teams to ensure seamless network operations and timely resolution of any issues that arise during service delivery.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to optimize network element configurations to improve operational efficiency.
• Facilitate communication between technical teams and stakeholders to ensure alignment on project goals.
• Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills

Must To Have Skills: Proficiency in Network Infrastructures.

• Strong knowledge of telecommunication network elements and their configuration management.
• Experience in managing network life cycle processes including Fulfillment and Assurance.
• Ability to maintain and update back office system data records accurately.
• Skilled in supporting customer activations and handling configuration adjustments effectively.
• Familiarity with network monitoring and troubleshooting techniques to ensure service reliability.

Additional Information

The candidate should have minimum 12 years of experience in Network Infrastructures. This position is based at our Hyderabad office. A 15 years full time education is required.