About Foundever ™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Summary:

Foundever is seeking an exceptional Network Automation & Orchestration Engineer to establish and drive our network automation strategy from inception to maturity. This is a transformational role responsible for architecting, implementing, and operationalizing enterprise-grade automation and orchestration capabilities across our global network infrastructure.

Responsibilities:

Automation Strategy & Execution

• Develop and own the network automation roadmap, aligning with business objectives and infrastructure strategy.
• Define success metrics and KPIs for automation initiatives, demonstrating measurable ROI and operational improvements.
• Establish governance frameworks for automation development, deployment, and lifecycle management.
• Drive cultural transformation toward automation-first thinking across network operations teams.
• Build strategic partnerships with vendors and technology providers to stay ahead of industry trends.

Platform Architecture & Implementation

• Architect and deploy enterprise automation platforms (evaluation required: Ansible Tower/AWX, Terraform Enterprise, ServiceNow ITOA, NetBox, Nautobot).
• Design scalable orchestration frameworks supporting multi-vendor, multi-domain network environments (campus, data center, cloud, SD-WAN).
• Establish GitOps practices with version control, peer review, and CI/CD pipelines for infrastructure as code.
• Implement source of truth (SoT) systems for network inventory, configuration state, and documentation.
• Create abstraction layers enabling network engineers to consume automation through self-service portals and APIs.

Technical Delivery

• Develop production-grade automation for network provisioning, configuration management, compliance validation, and remediation.
• Build intelligent workflows integrating network automation with ITSM, monitoring, and observability platforms.
• Implement network testing and validation frameworks ensuring changes are verified pre-production.
• Create automated documentation systems that maintain accuracy through code-driven processes.
• Design disaster recovery and rollback mechanisms for all automated changes.
• Develop telemetry collection and analytics pipelines for network insights and predictive automation.

Collaboration & Enablement

• Partner with Network Architecture to embed automation into design standards and reference architectures.
• Collaborate with Security to ensure automated compliance with security policies and regulatory requirements.
• Work with Cloud and DevOps teams to integrate network automation with broader infrastructure automation initiatives.
• Mentor and upskill network engineers on automation principles, scripting, and platform usage.
• Establish communities of practice and knowledge-sharing forums for automation excellence.

Operational Excellence

• Provide Level 3/4 escalation support for complex automation platform and workflow issues.
• Establish operational runbooks and playbooks for automation platform management.
• Implement monitoring and alerting for automation infrastructure and job execution.
• Conduct regular platform health assessments and optimization activities.

Qualifications:

• Bachelor's degree in Computer Science, Network Engineering, or related technical field (or equivalent professional experience).
• 7+ years of hands-on network engineering experience in enterprise environments.
• 3+ years of demonstrated experience designing and implementing network automation solutions at scale.
• Proven track record of greenfield automation platform implementation and organizational adoption.

Additional Skills that Would Be Beneficial:

Core Automation & Orchestration:

• Expert-level proficiency with Ansible (Tower/AWX experience strongly preferred).
• Advanced skills in Python for network automation (libraries: Netmiko, NAPALM, Nornir, TextFSM).
• Hands-on experience with Terraform for network infrastructure provisioning.
• Practical knowledge of CI/CD platforms (GitLab CI, Jenkins, GitHub Actions).
• Experience with source of truth platforms (NetBox, Nautobot, or similar).

Network Technologies:

• Deep understanding of enterprise routing and switching (BGP, OSPF, EIGRP, STP, VLANs, VRFs).
• Strong knowledge of network APIs (REST, NETCONF, RESTCONF, gNMI, gRPC).

What We Offer

• Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
• Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
• Competitive compensation. Attractive salary and benefits package.
• Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.