Manager - mahindra museum of living history

Responsibilities & Key Deliverables

Overview

Oversee day-to-day Museum operations, ensuring seamless visitor experience, administration, financial management, maintenance and coordination with internal teams, artists, vendors and other stakeholders.

Key Responsibilities

1. Visitor Engagement
   • Conduct guided tours for corporate, educational, internal and special groups.
   • Deliver engaging, audience-relevant experiences while ensuring visitor comfort and support.
2. Bookings & Visitor Communications
   • Manage Museum emails, bookings and visitor queries.
   • Coordinate booking slots, closures and website updates.
   • Maintain Google business information and manage visitor reviews and feedback.
3. Budget & Administration
   • Develop, track and manage annual Revenue and Capex budgets.
   • Coordinate with CIS, Brand, IT and other teams for budgeting and operational requirements.
4. Museum Operations & Maintenance
   • Ensure the Museum, exhibits and installations are maintained in pristine condition.
   • Coordinate with artists, vendors, CIS and IT for installations, repairs, technical issues and preventive maintenance.
   • Manage seasonal requirements, including monsoon preparedness and infrastructure-related issues.
5. Security & Visitor Management
   • Ensure adherence to Museum safety protocols and visitor decorum.
   • Manage visitor escalations, walk-ins and object-related incidents professionally.
   • Coordinate with security teams to ensure a courteous and safe visitor experience.
6. Vendor & AMC Management
   • Maintain artist/vendor databases, agreements and relevant documentation.
   • Track vendor bills, payments and Annual Maintenance Contracts.
7. Museum Photography
   • Coordinate photography of Museum objects and provide logistical and administrative support for shoots.

Experience

5–8 years of relevant experience in museum/gallery operations, hospitality, visitor experience, cultural institutions, events or administration.

Qualifications

Graduate degree in Arts, Humanities, History, Museum Studies, Cultural Studies, Hospitality, Business Administration or a related field.

General Requirements

• Strong operations and administrative management skills, including budgeting, vendor management, payments and documentation.
• Excellent communication and presentation skills, with confidence in conducting guided tours and interacting with senior leaders, dignitaries, corporate groups, students and visitors.
• Strong stakeholder management skills, with the ability to coordinate effectively with internal teams, artists, vendors, security and technology partners.
• Good planning and problem-solving ability, with a hands-on approach to resolving operational and maintenance issues.
• Strong attention to detail and service orientation, with sensitivity towards visitor experience and safeguarding museum exhibits.
• Comfortable working with MS Office, booking/web platforms and basic digital tools.
• Ability to work independently, manage multiple priorities and occasionally support weekend visits/events, as required.

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