Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking an experienced professional to take ownership of AWS-hosted microservices and REST API services running on Amazon EKS/Kubernetes. This role is focused on ensuring service stability, availability, resilience, security and operational excellence across business-critical production environments. The successful candidate will lead technical incident recovery, drive continual service improvement, leverage observability and automation practices, and support the adoption of responsible AI/AIOps capabilities to enhance operational efficiency and customer experience.

What you will do

• Own the operational health, performance and supportability of AWS-hosted microservices and REST API services.
• Troubleshoot issues across applications, APIs, containers, networking, DNS, identity and security layers.
• Understand and analyse end-to-end service flows, dependencies, API gateways, authentication mechanisms and data pathways.
• Coordinate with cloud, network, security, database, service management and vendor teams to restore services efficiently.
• Lead and support major incident recovery activities, root cause analysis and preventive improvement initiatives.
• Monitor and improve SLA/KPI performance across Incident, Problem, Change and Service Request processes.
• Maintain operational documentation, runbooks, escalation procedures and readiness artefacts.
• Troubleshoot AWS VPC, Route 53, WAF, load balancing and connectivity issues.
• Monitor and support Amazon EKS/Kubernetes clusters, including nodes, pods, services, deployments, ingress configurations and auto-scaling behaviours.
• Execute approved recovery, rollback and scaling activities in alignment with operational controls and governance requirements.
• Correlate logs, metrics, traces and transaction data to diagnose failures across distributed services.
• Build and enhance dashboards, alerts, health checks and proactive monitoring capabilities.
• Automate operational activities using Shell scripting, Python and AWS-native services.
• Support responsible AI/AIOps initiatives including anomaly detection, event correlation, incident summarisation and guided remediation.
• Provide technical guidance to support teams and contribute to service governance, reporting and continual improvement activities.

Who you are

You bring 7+ years of IT operations or application support experience with hands-on ownership of production services. You have proven experience supporting AWS-hosted microservices and REST API solutions. You possess strong operational expertise in Amazon EKS and Kubernetes environments. You have hands-on troubleshooting experience across AWS VPC, Route 53, WAF and cloud networking services. You have strong knowledge of REST APIs, HTTP protocols, authentication, authorisation, TLS, latency management and error handling. You are proficient with Linux/Unix administration, log analysis and Shell or Python scripting. You have experience with observability tools such as Dynatrace, AppDynamics, Kibana, Splunk, Datadog, Grafana, Prometheus or similar platforms. You understand ITIL processes including Incident, Problem, Change and Service Request Management. You have excellent analytical, stakeholder management, collaboration and communication skills. AWS and ITIL certifications are desirable.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on large-scale AWS cloud-native platforms supporting business-critical services.
• Exposure to modern Kubernetes and microservices-based architectures.
• Involvement in AI/AIOps-driven operational transformation initiatives.
• Cross-functional collaboration with cloud, platform, security and service management teams.
• Opportunities to drive automation, service reliability and operational excellence programmes.
• Global exposure through collaboration with distributed technology and operations teams.

What skills you will learn

• Advanced AWS operational troubleshooting and cloud-native service management.
• Enterprise-scale Kubernetes and Amazon EKS operations.
• Observability engineering using logs, metrics, traces and synthetic monitoring.
• AI/AIOps practices including anomaly detection, incident intelligence and automation.
• Service reliability engineering (SRE) principles and operational resilience techniques.
• Infrastructure automation, operational governance and continual service improvement methodologies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert: Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.