Service Desk Management Executive (Voice)

Location: Bangalore (Work From Office)

Job Type: Full-Time

Industry: IT Service Desk / Customer Support / Voice Process

Job Description:

We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high-quality customer support across multiple service channels.

Key Responsibilities:

• Manage one or more customer service or service desk functions
• Act as the primary point of contact for users reporting issues, requesting information, access, or other services
• Provide customer support through voice, digital, self-service, and automated channels
• Ensure timely issue resolution in line with SLA and process guidelines
• Deliver excellent customer service and maintain service quality standards

Requirements

Experience:

Experienced candidates preferred

Education:

Graduation is mandatory

IT graduates preferred with basic troubleshooting knowledge

Language Requirement:

Excellent verbal communication skills

Proper email etiquette

No MTI (Mother Tongue Influence)

Other Requirements:

• Strong problem-solving and analytical skills
• Excellent customer service skills
• Willingness to work in night shifts
• Work From Office only

Other details regarding this job:

• Location: Bangalore (Work From Office only)
• Age Criteria: Open / As per company policy
• Gender: Male & Female candidates can apply
• Eligibility: Graduation is mandatory/ IT graduates preferred
• Graduating Year: Any year of pass-out (No restriction)
• Shift: Night shifts
• Payroll: Direct payroll of the company (MNC)
• Communication: Excellent verbal English communication required
• Proper email etiquette is mandatory
• No Mother Tongue Influence (MTI)
• Salary: ₹28,000 CTC
• Relocation: Relocation is not available.

Benefits

• Salary: ₹28,000 CTC
• Both-way cab facility
• Provident Fund (PF)
• Employee State Insurance (ESI)
• Opportunity to work with a leading MNC