HR Service Agent

Job Description

HR Service Agent | Pune, India | Full-time

If you are passionate about delivering an excellent employee experience, resolving HR queries, and continuously improving HR service delivery in a global organization, this could be the ideal opportunity for you.

Your Role

As an HR Service Agent, you will be part of Vanderlande’s Global HR Service Desk within the Regional HR & Services organization, based in Pune, India. You will report to the Regional HR Service Desk Lead APAC. Vanderlande’s Global HR organization comprises four main areas: Business HR, Reward & Mobility, Talent Acquisition & Learning, and Regional HR & Services. The Regional HR & Services team provides local HR expertise while also supporting global HR service delivery through the Global HR Service Desk and Global HR Specialists team. As part of a team of nine HR Service Agents, you will serve as the first point of contact for employees based in the Netherlands. You will resolve first-line HR queries relating to policies, processes, and systems, execute basic HR transactions, and guide employees and managers in using employee and manager self-service tools. You will play a key role in delivering an efficient, consistent, and positive employee experience, with a strong focus on operational excellence and continuous improvement.

What You Will Do

HR Service Delivery & Operational Excellence

• Deliver a seamless and consistent employee experience while maintaining service efficiency and quality.
• Resolve first-line employee queries related to HR policies, processes, and systems, escalating complex cases to the relevant specialists when required.
• Record and document employee inquiries using the ticketing and case management system.
• Meet defined Service Level Agreement (SLA) targets by providing accurate, consistent, and timely support.
• Execute back-office HR processes and transactions in accordance with established policies and standard operating procedures.
• Conduct the necessary research to investigate queries and support effective resolution.
• Guide employees and managers through self-service transactions, HR portal navigation, and HR policy interpretation to encourage independent resolution.
• Use data and service insights to monitor performance, identify trends, and improve the employee experience.
• Support ad hoc projects and activities within the Regional HR & Services organization.

Continuous Improvement

• Collaborate with Regional HR & Services stakeholders to understand, implement, and improve HR processes, with a focus on employee experience and employee life events.
• Identify recurring service issues and proactively recommend improvements.
• Lead or support the implementation of process and service delivery enhancements.
• Drive local improvements in collaboration with HR stakeholders and other relevant teams.

What You Bring

• At least 3 years of experience in first-line HR support.
• A good understanding of local HR policies and procedures is desirable.
• A data-driven approach with the ability to use information and insights to support effective service delivery.
• Strong written and verbal communication skills.
• Intermediate knowledge of Microsoft 365 tools, particularly Outlook, Excel, and Word.
• Experience with Workday or another HR information system is an advantage.
• Proficiency in English is essential.

About Vanderlande

Vanderlande makes automated systems that handle baggage at airports and sort parcels in logistics networks around the world. At airports, our technology manages the complete bag journey—from check-in and security screening through to the reclaim belt. In parcel logistics, our systems power the networks that get packages to customers’ doors. At Vanderlande, you will find the space to aspire, to grow, and to achieve something that matters, with people who bring out the best in each other.

What We Offer

• Competitive salary package.
• 30 days of annual leave, pro-rated from the start of the financial year, including:
• 22 paid leave days.
• 8 sick/casual leave days.
• Applicable government holidays.
• Flexible and hybrid working model that promotes work-life balance.
• Access to Vanderlande Academy and a wide range of learning and development programs.
• Comprehensive medical insurance coverage, including parental coverage.
• Opportunities to participate in diverse Vanderlande communities, networks, and employee initiatives.
• The opportunity to collaborate with colleagues and stakeholders across the globe.

How We Work

We work by three values: Every day better, We care, and Team play. In practice, this means we drive customer success, lead with transparency, celebrate what we achieve together, and do what we say.

Ready to Apply?

Are you interested in this position? Apply directly via our careers page with your CV/Resume.

Diversity & Inclusion

At Vanderlande, we believe that innovation and success come from bringing together people with different perspectives, experiences, and ways of thinking. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to contribute, develop and grow. We welcome talent from all backgrounds and recognise that there is no single path to success. We are committed to providing equal opportunities throughout the recruitment process and beyond. If you need adjustments or support during the recruitment process, please let us know.