Job title: GMI System Lead

Location: Hyderabad

About Opella

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally. Our mission is to bring health into people’s hands by making self-care as simple as it should be, for half a billion consumers worldwide and growing. At the core of this mission are our 100 loved brands, 11,000 employees, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most trusted brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale, and Mucosolvan.

Mission & Tasks

Lead the development, maintenance, and optimization of systems supporting the end-to-end Global Medical Information (GMI) process, from content development through management and response to unsolicited medical information requests from Healthcare Professionals, consumers, and internal stakeholders. As the Global Medical Information (GMI) Systems Lead, you will serve as the key liaison between local system users and global teams for all aspects of the GMI system, including platform updates, enhancements, maintenance, user training, and system support.

Scope of Responsibility

The GMI Systems Lead will be responsible for all system-related activities and serve as the primary interface between local users and global stakeholders. Key responsibilities include gathering business requirements, managing system enhancements, overseeing administration activities, conducting testing, collaborating with Digital teams, and providing training and user support. The GMI system supports the complete medical information process, including:

• Content authoring
• Content management
• Inquiry management
• Reporting and analytics

This role requires close collaboration across countries, functions, and stakeholder groups while ensuring compliance with all activities related to the GMI platform, including quality documentation and training materials.

Management Responsibilities

Collaborate closely with system stakeholders and Digital teams to define requirements and support system enhancements. Support, develop, and review test cases during User Acceptance Testing (UAT) activities. Ensure system compliance with internal policies and external regulatory requirements. Deliver and maintain training for internal and external system users. Manage business administration activities, including product updates, email templates, surveys, and user configurations. Support end-user issues and partner with Digital teams for issue resolution. Participate in evaluating and implementing innovative digital solutions and new technologies for GMI.

Latitude of Action

Responsible for all GMI system-related activities and operations.

Role Impact

Act as the primary interface between the GMI organization, Digital teams, and system users. Support system enhancements, maintenance, training, and user adoption activities. Drive operational efficiency and continuous improvement across the medical information process.

Scope

Global responsibility for all GMI system activities. Collaboration with internal and external stakeholders across multiple regions and functions.

Reporting Line

Works directly with the GMI Head and serves as the primary interface between GMI, Digital teams, and the user community.

Required Skills and Experience

Required

• 3-5+ years of experience in CRM-related roles within the pharmaceutical or life sciences industry.
• Proven track record of managing CRM systems and improving customer engagement.
• Experience managing escalations and resolving complex customer issues.
• Familiarity with data privacy regulations, including GDPR, CCPA, or similar requirements.

Preferred

• Experience configuring and optimizing CRM workflows for Medical Affairs and/or Medical Information functions.
• Experience working in an international and multicultural environment.
• Ability to analyze operational data to identify trends, inefficiencies, and opportunities for improvement.

Knowledge, Skills and Experience

• Strong ability to troubleshoot CRM issues and optimize workflows.
• Excellent written and verbal communication skills.
• Strong project management and organizational capabilities.
• Ability to work independently and collaboratively in a matrix environment.
• Experience working with cross-functional teams and external vendors.
• Analytical mindset with a customer-centric and science-driven approach.

Our Values

• All In Together: We keep each other honest and have each other's backs.
• Courageous: We break boundaries and take thoughtful risks with creativity.
• Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
• Radically Simple: We strive to make things simple for ourselves and for consumers, as it should be.

Join Opella and help shape the future of self-care through innovation, collaboration, and digital excellence.