Enterprise support associate

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Enterprise Support Associate

As an Enterprise Support Associate, you will support Expedia Group’s strategic and enterprise-level partners who use integrated software solutions to manage their accounts. You will help partners understand and use Expedia Group’s tools, resolve service and technical issues, and get the most value from our products and platforms. This role combines partner support, relationship management, basic technical troubleshooting, and cross-functional collaboration. You will play an important part in improving the partner experience and supporting the growth of their businesses.

What you’ll do:

• Support IPM partners through phone, email, and chat.
• Serve as a trusted point of contact for strategic and enterprise-level partners.
• Understand each partner’s needs and provide personalized, high-quality support.
• Build strong relationships with partners and internal stakeholders.
• Develop expertise in Expedia Group’s products, services, tools, and platforms.
• Troubleshoot and resolve Tier 1 technical and tool-related issues.
• Escalate complex Tier 2 issues while maintaining ownership of partner communication.
• Collaborate with internal teams to ensure timely issue resolution and partner satisfaction.
• Gather and analyze partner feedback to identify recurring pain points and improvement opportunities.
• Share insights with leadership to help improve products, services, and the overall partner experience.
• Support marketplace integrity by identifying potential violations and educating partners on best practices.
• Contribute to ad hoc projects and initiatives based on business needs.

Who you are:

• You have at least two years of experience in customer support, B2B account management, or technical support, preferably in the travel or technology industry.
• You communicate clearly and confidently through verbal and written channels.
• You can build rapport and explain complex information in a simple, easy-to-understand way.
• You are customer-focused, empathetic, and able to remain calm under pressure.
• You have strong problem-solving skills and good attention to detail.
• You can interpret data and turn insights into practical recommendations.
• You are comfortable using CRM systems and learning new tools and platforms.
• Familiarity with HTML/XML or software integration tools is an advantage.
• You have experience building effective relationships with internal and external stakeholders.
• You take ownership of issues and follow them through to resolution.
• You have a growth mindset and are open to feedback and change.
• You are comfortable working in a fast-paced environment with evolving processes and tools.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.