EXL·4 days ago

Cx trainer

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Location

onsite, Gurugram, India

Commitment

Full Time

Level

Junior (<2 years)

Required skills

TrainingCoachingMentoringService ExcellenceProcess AdherenceCustomer CentricitySLA ManagementQuality AssuranceReportingVoice And Accent

Job Description

Description for Internal Candidates

Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures

RESPONSIBILITIES

Responsibilities for Internal Candidates

Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures

QUALIFICATIONS

Qualifications for Internal Candidates

Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures

Ready to join the team?

Apply now

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Cx trainer

Required skills

Job Description

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions