Summary

We are seeking a dedicated Customer Support Specialist to join our IT Services team, focusing on the vital intersection of technology and healthcare administration. In this role, you will serve as a critical liaison between patients, providers, and our internal systems, ensuring seamless operations within the US healthcare ecosystem. Your expertise will directly contribute to the efficiency of revenue cycles and the overall satisfaction of our stakeholders by resolving complex inquiries with precision and empathy.

Responsibilities

• Manage and process medical billing inquiries while ensuring accuracy in claims submission and adjudication.
• Provide comprehensive support to both patients and healthcare providers regarding account status and service details.
• Oversee key components of Revenue Cycle Management (RCM) to maintain financial integrity and operational flow.
• Utilize strong verbal and written communication skills to address customer queries and deliver effective problem-solving strategies.
• Navigate US healthcare compliance standards while delivering high-quality customer service interactions.

Requirements

Requirements:

• Possess 1 to 3 years of professional experience within the IT Services or healthcare administration sectors.
• Demonstrate proven proficiency in Medical Billing, Claims Processing, and Patient/Provider Support functions.
• Exhibit a solid understanding of Revenue Cycle Management (RCM) principles and US Healthcare Customer Support protocols.
• Display exceptional verbal and written communication abilities alongside a proactive approach to customer query resolution.