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2coms
2coms·3 days ago

Customer support executive - gurgaon (nepali)

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Location

onsite, Gurgaon, HR, India

Commitment

Full Time

Level

Entry with Degree

Required skills

Customer supportIn-person supportOnboardingProblem-solvingCommunicationEmpathyPatienceProfessionalismResourcefulnessOrganizationTeam-orientedinHindiEnglish

Job Description

Summary:

We are seeking dynamic and customer-focused professionals to join our Greenlight Hub team in Gurgaon as Customer Support Specialists. This role is central to empowering new driver partners by delivering exceptional in-person support, guiding them through onboarding, and equipping them with the tools and knowledge needed to succeed. As a key member of our operations team, you will play a vital role in shaping the driver experience, ensuring smooth onboarding, resolving issues efficiently, and fostering a positive brand presence. The ideal candidate is a self-driven communicator with a passion for helping others, strong problem-solving abilities, and a proactive mindset. This is a temporary, contract position with potential for extension, offering a unique opportunity to be part of a fast-growing, mission-driven organization.

Responsibilities:

  • Deliver high-quality, in-person support to driver partners during onboarding and ongoing operations.
  • Guide new drivers through the onboarding process and introduce them to essential tools and resources.
  • Troubleshoot and resolve driver-related issues promptly and effectively.
  • Serve as a brand ambassador by promoting the company’s values and building enthusiasm among drivers.
  • Stay updated on company processes, tools, and policies to ensure accurate and consistent support.
  • Collaborate with the Driver Operations team to identify and implement process improvements.

Requirements

  • Any graduation degree.
  • Freshers or up to 1 year of experience in voice-based customer support.
  • Proven ability to handle in-person interactions with empathy, patience, and professionalism.
  • Excellent problem-solving skills and a resourceful mindset when addressing challenges.
  • Highly organized, self-motivated, and team-oriented with a passion for empowering others.
  • Comfortable working in a fast-paced, evolving environment.
  • Strong verbal communication skills in both English and Hindi.

Benefits

NTH: 15K- 17k + Incentives- Upto 6k depending on performance.

Ready to join the team?

Apply now