Cluster manager - operations and service

Job Purpose “This position is open with Bajaj Finance Ltd.”

Culture Anchor:

• Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targets
• Execute with Rigor - Takes responsibility for meeting targets with focus and effort
• Own It - Maintains honesty and fairness in all interactions in line with organization’s policies
• Act with Integrity

Duties and Responsibilities

• Responsible for scoping of SOP’s from time to time as it gets updated
• Continuous Interaction with the vendors and timely feedback updation from SME to Vendor
• Getting the content Sign Off from the subject matter experts until the module goes LIVE
• Ensure Sign Off on Story Board’s and vendor query resolution
• Timely delivery of Training modules
• Updation of the final Gold Version to the online portal
• Continuous Coordination with the LMS team for going LIVE with the module
• Getting all the employees enrolled and onboard with the training module
• Driving and tracking usage on field level
• Capturing feedback from the end user and passing it to the development team
• Preparing weekly Status report of the drive with all the stakeholders
• Ensuring corrective steps are taken as per the response from the field
• Updation of LIVE training modules for future reference
• Track and ensure 100% completion of E-modules
• Support E-module participants in terms of difficulties faced during module completion
• Review the effectiveness and the relevance of the module based on the process changes and trigger revision to the School of Ops team for refresh module
• Continuously seek feedback from the participants in terms of the effectiveness of the module and feed it back to the School of Ops team
• Plan and cascade process changes/Circulars to the branch locations and ensure understanding
• Plan SMT communications with branches
• Support SMTs in content development for the monthly/quarterly communication

Leadership Competencies:

• Entrepreneurship
• Customer Focus
• Result Orientation
• Agility
• Inspirational Leadership
• Developing Organizational Talent

Required Qualifications and Experience

• MBA with 4-6 years of relevant experience
• Should possess good communication and interpersonal skills with an ability to work in a multi-tasking environment
• High level of integrity and dependability with strong sense of urgency and result orientation
• Result orientation and problem solving approach
• Experience on instructional design and content development will be added advantage