Branch operations manager_erode

Key Result Areas Supporting Actions

Pre Disbursement Activities

• Prepare and issue required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note within given timelines
• Provide standard legal and security documents to the Relationship Manager, depending on type of product and security within stipulated timelines
• Verify and execute complex documentation in full compliance with the internal standards and external regulatory requirements
• Scrutinize customer documents to check if in order. In case of discrepancies, share details with Relationship Manager to complete/ rectify the documentation.
• Check facility legal & security documents executed by the customer and ensure pre-activation check points are completed
• Track and update PDDs and OTC in the system/ excel for new/existing release of limits.
• Ensure daily execution of documentation in full compliance with the internal standards and external regulatory requirements
• Ensure timely preparation and issuance of required letters like sanction letters, amendment letters, ROI based on credit decisions/ sanction note
• Ensure standard legal and security documents are given to the Business team, depending on type of product and security within stipulated timelines
• Ensure customer submitted documents are checked within the given timelines. In case of discrepancies, share details with Relationship Manager to complete/ rectify the documentation
• Support in smooth resolution of complex documentation issues

Post Disbursement

• Ensure follow ups of outstanding PDDs/OTC and look into escalation cases, where required
• Ensure completion of all activities related to security perfection of assets - CERSAI
• Ensure renewal tracking done by the team and ensure that renewal letters are prepared and issued within stipulated timelines
• Supervise the loan booking and servicing activities for their respective zones and ensure they are completed within the stipulated TAT
• Ensure that only completed files are getting processed by the operations team at the branch level
• Handle service level escalations and complaints for HNI customers and authorise high value transactions / complex/ structured transactions.
• Oversee closure and foreclosure activities at the branches
• Ensure data and evidence for all legal litigation cases of defaulters on a case to case basis
• Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis
• Ensure updation of drawing power in case of stock based limits
• Ensure renewal of insurance on collateral to safeguard the portfolio

Process Controls & Checks

• Ensure all policies and processes related to loan processing and disbursement are up to date and followed by the team
• Conduct internal branch audits at regular intervals to ensure there are no critical observations
• Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines
• Ensure ROC, CERSAI and SRO charge registration is completed within given timelines

Stakeholder/ Vendor Management

• Ensure requests of all case logins from branches are being timely attended by vendors. Escalation point for issues in logins
• Ensure that the team is having regular interactions with the Relationship Manager to complete correct documentation at the customer’s end
• Attend meetings with Sales and Risk team to discuss outstanding PDDs/OTCs, issues and escalations
• Liaise with statutory, regulatory and external third parties for conducting audits for branches in their zones
• Liaise with external vendors for storage of property related documentation, prepare and sign an agreement with the vendor and conduct regular audits at vendor site

Compliance Management & Reporting

• Ensure adherence on all policies and processes related to loan processing and disbursement within the Retail Assets operations team
• Ensure timely submission of data, files for audit to concurrent, internal & statutory auditors
• Maintain data for tracking performance metrics, defect ratio and SLAs and identify trends/ patterns that need to be addressed in order to drive greater efficiencies
• Ensure all compliance points of Operations functions which is signed off for the board quarterly, are taken care of while processing.

Stakeholder/ Vendor Management

• Work with Business teams, Risk & Compliance, Legal & IT as well as Collections teams to agree process improvements and identify solutions
• Facilitate statutory, regulatory and external third parties during key audit/ compliance/ transaction milestones
• Work on vendor empanelment processes and contracting and ensure proper movement of transactions to & from the vendor’s desk.
• Work closely with key individuals within cross functional teams wherever processes are interlinked with our function.