Associate director - loan operations

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Role overview:

The Director, Loan Operations leads the syndicated and private loan servicing function supporting Advent Geneva and fund administration clients. The role is accountable for accurate and timely processing of agent notices, trade settlement, position and cash reconciliation, and daily controls, and acts as the senior escalation point for clients, custodians, and agents.

Key responsibilities:

• Lead and develop a team of loan operations analysts and managers across shifts and locations.
• Own daily processing of agent notices (rate sets, paydowns, splits and combines, restructures) and ensure bookings are correct and on time.
• Oversee trade settlement through ClearPar and LSTA/LMA documentation, including open trade and delayed compensation tracking.
• Own position and cash reconciliation against trustees, custodians, and prime brokers, and drive break resolution to closure.
• Maintain and strengthen the control framework: daily checks, exception reporting, KPI and SLA reporting, audit and SOC support.
• Manage client relationships, run service reviews, and handle escalations with clients, agents, and internal partners.
• Partner with technology and product on automation, STP improvement, and platform enhancements (SS&C Loans, Geneva).
• Lead client onboarding and migrations, including data conversion and go-live support.
• Manage capacity, hiring, performance reviews, and succession planning for the function.

Required experience and skills:

• 12+ years in loan operations or fund administration, with at least 5 years leading teams.
• Deep knowledge of syndicated loan lifecycle, agent notice types, settlement mechanics, and loan accounting.
• Hands-on experience with Advent Geneva, SS&C Loans or a comparable loan platform, ClearPar, and Bloomberg or ICE loan data.
• Strong control mindset and experience with reconciliations, audits, and regulatory or client due diligence.
• Excellent client communication and stakeholder management skills.
• Experience delivering process automation or operational change is a plus.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Applications will be accepted on an ongoing basis until the position is filled. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.