What You'll Do

Why This Opportunity is Unique

At Principal Financial Group, we offer a dynamic and inclusive work environment where your ideas and contributions can truly shine. As the Assistant Manager - Operations, you will have a key responsibility in applying our organizational strategy and coordinating efforts to meet the business goals of interested parties. This is your chance to join a passionate team dedicated to regular advancement, innovation, and automation. Your leadership will empower us to maintain exceptional customer service and nurture a culture of excellence!

Key Responsibilities

• Implement the organizational strategy and align efforts towards collaborator business requirements.
• Conduct Training Needs Analysis (TNA) and manage training for the team.
• Provide opportunities for coaching, mentoring, and feedback to staff and management regarding training and learning.
• Continuously advance customer service standards and promote a culture of innovation and automation within the team.
• Build and maintain relationships to expand networking opportunities.
• Ensure the audit preparedness of the unit at all times.

Who You Are

Qualifications

• Proven ability to work actively and closely with leaders to devise plans to meet defined Service Level Agreements (SLAs).
• Strong understanding and implementation of PGS central initiatives and business objectives.
• Experience in crafting and monitoring action plans for under-performance.
• Ability to build an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Demonstrated ability to provide the team with clear direction and support.

What We Offer

• An engaging and welcoming workplace that appreciates your input.
• Opportunities for professional growth and career development.
• Competitive compensation and benefits package.
• The opportunity to join a company committed to innovation and excellence.

Shift Timings: 1.30PM to 10.30PM