Job Title: Assistant Manager - Contract Operations

Location: Bangalore

About Unilever

Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

About Bangalore Hub

Unilever Bangalore Hub is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. It serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. Unilever Integrated Operations (UniOps) is a global business unit that manages the company’s shared business services, made up of HR Services, Finance Transactions, IT services, Information Management Services and Workplace Services.

About the Role

Mission - To provide excellent services globally which enable Unilever to win in the market by:

• putting the business’ goals at the heart of what we do
• leveraging cost-effective, best practice, global solutions across Unilever to meet users’ needs
• making continuous improvement in both cost and service an integral part of our way of working
• building a professional services organisation that enables our people to give their best
• developing win-win relationships with selected providers to meet our current and future requirements

The key benefits from UniOps are expected to be:

• Lower cost of delivery through standardisation, simplification, process harmonisation & scale leverage.
• Better user experience by delivery of integrated service bundles to end-user.
• Continuous improvement through end-to-end process ownership.

Within the service catalogue of UniOps, the Commercial Experience organization is responsible for the management and delivery of finance services globally, both through third-party outsourced providers (e.g. Genpact, Accenture) and through in-sourced operations. Supplier Operations team which is a part of the Commercial Experience team has responsibility of managing operations across end-to-end Master data-to-Pay domain. This role will be accountable for managing Contract Operations for Direct Material and Reporting processes, handling MBS contracting queries resolution, driving process improvement, standardization and GPM adoption and ensuring processes are compliant as per Unilever control requirement. The role will have global touch points with Procurement team, IT teams, Operations Excellence Teams, Delivery/Operations teams, and control team.

Main Accountabilities

• Managing End to End Contract Operations for Direct Materials (Raw-materials, Packaging materials, Collaborative manufacturing)
• Managing contract coverage report across clusters and having excellent advance excel and data analytics skill.
• Partnership with Procurement portfolio team and ensure Contracts are available on time
• Drive 3PSP Governance to ensure Contract TAT, Contract OTIF, Contract Coverage and key KPIs are delivered
• Monthly governance with Procurement Portfolio, 3PSP to drive close collaboration, seamless contract operation
• Manage SO related strategic projects
• Ensure there is a clear adoption of the Contract coverage across direct procurement along with a high Contract OTIF.
• Manage data analytics and reporting process for Procurement organization
• Manage current automation program with UL Automation Factory team
• Manage the third-party supplier team and provide out-of-the-box approaches to improve efficiency of contract operations and reporting processes
• Act as the single point of contact for all contract operations across the globe and provide due guidance and seamless operational support for contract creation and amendments in iCAT, SAP CLM and SAP ECC
• Work within defined Procurement procedures (Ways of Working) and always adhere to the Code of Business Principles
• Support the procurement organization to meet goals and objectives in support to the overall Unilever strategy
• Prepare the MBS AutoPsL report for contract coverage ensuring to meet 85% coverage by end of the year
• Helpdesk Query resolution - All queries related to MBS contracting in C4U to be handled and act as the UL POC for the L1 support.

Key Interfaces

• Procurement team
• Process excellence team
• Controls Service Centre (CSC)
• 3P Service Providers
• IT Teams
• Planning team

Our commitment to Equality, Diversity & Inclusion

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent - please verify before proceeding.