What Drives Success

We are seeking an SCCM Analyst for SCCM - Compute Team with a strong foundation in Windows operating systems and end-user support, together with hands-on experience in application packaging and Microsoft Configuration Manager (SCCM/MECM) software deployment. The role will primarily focus on packaging, testing, deploying, troubleshooting, and maintaining applications across enterprise Windows endpoints.

• Package, test, and deploy enterprise and third-party applications using SCCM/Microsoft Configuration Manager.
• Create and maintain MSI, MST, EXE, PowerShell, and silent installation/uninstallation packages.
• Configure SCCM Applications, Deployment Types, detection methods, requirements, dependencies, collections, and deployments.
• Publish and manage applications through Software Center.
• Perform application compatibility, installation, uninstallation, upgrade, and rollback testing.
• Monitor deployments and troubleshoot application installation, content, detection, and deployment failures.
• Support application upgrades, vulnerability remediation, and removal of obsolete or unauthorized software.
• Coordinate with application owners, Security, Service Desk, and infrastructure teams.
• Maintain accurate application packaging, testing, and deployment documentation.

What We Are Looking For

• Hands-on experience with SCCM/Microsoft Configuration Manager.
• Experience in Windows application packaging and enterprise software deployment.
• Knowledge of MSI, MST, EXE, and silent installation technologies.
• Working knowledge of PowerShell scripting.
• Experience with SCCM Applications, Deployment Types, Detection Methods, Requirements, Dependencies, Collections, Packages and Programs, and Software Center.
• Ability to troubleshoot application packaging and SCCM deployment failures.

Good to Have

• Experience with PSAppDeployToolkit (PSADT).
• Knowledge of Microsoft Intune application deployment.
• Experience with software vulnerability remediation and application lifecycle management.
• Experience with enterprise application packaging tools such as Advanced Installer, Master Packager, or InstallShield.

Experience and Education

• 2-5 years of overall IT experience, preferably with a foundation in Windows/Desktop Support.
• Hands-on experience in SCCM and application packaging/deployment is preferred.
• Bachelor's degree or diploma in Computer Science, Information Technology, Engineering, or equivalent relevant experience.

Pre-Requisites

• Good understanding of Windows 10 and Windows 11 operating systems.
• Prior experience in Windows end-user/Desktop Support and operating system troubleshooting.
• Good understanding of Windows Registry, services, processes, Event Viewer, file/folder permissions, and user profiles.
• Understanding of 32-bit and 64-bit applications, application compatibility, and installation/uninstallation troubleshooting.
• Basic understanding of Active Directory and Group Policy.
• Strong analytical, problem-solving, communication, and documentation skills.

Key Competencies

• Attention to detail and a structured approach to packaging and testing.
• Ability to manage multiple packaging and deployment requests.
• Customer-focused approach to end-user and production support.
• Ability to work independently and collaborate across technical teams.