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YOUR PASSION FOR EXCELLENCE STARTS HERE!!

1. Instanda Configuration & Product Setup - 25%
   • Configure insurance products on INSTANDA across quote, bind, issue, endorsement, cancellation, renewal, and servicing journeys.
   • Build and maintain product rules, rating logic, referral rules, questions, forms, documents, workflows, and business validations.
   • Translate business requirements into configurable INSTANDA solutions.
   • Support product versioning, scheme changes, rating updates, and regulatory/product enhancements.
   • Ensure configuration follows platform best practices, reusability standards, and governance controls.
2. Functional Analysis & Business Engagement - 25%
   • Work closely with underwriting, product, operations, distribution, and technology stakeholders.
   • Conduct requirement workshops and convert business needs into user stories, configuration specifications, and acceptance criteria.
   • Identify gaps between out-of-the-box INSTANDA capabilities and business requirements.
   • Recommend configuration-led solutions before proposing custom technical workarounds.
   • Support UAT, defect triage, user training, and business readiness activities.
3. Technical & Integration Support - 20%
   • Work with technical teams on APIs, data mappings, third-party integrations, payment gateways, document generation, CRM, policy administration, rating engines, and downstream systems.
   • Understand integration touchpoints and help troubleshoot data or transaction failures.
   • Review logs, configuration dependencies, API payloads, and interface issues in partnership with developers/integration teams.
   • Support environment management across Dev, Test, UAT, and Production.
4. Application Maintenance, Testing & Production Support - 20%
   • Own L2/L3 functional and configuration support for INSTANDA applications.
   • Manage production incidents, service requests, enhancement requests, and recurring operational issues.
   • Perform root cause analysis for defects related to product configuration, rating, referrals, forms, documents, workflows, and integrations.
   • Create and review test scenarios covering quote, bind, policy lifecycle, endorsements, cancellations, renewals, referrals, documents, and integration flows.
   • Support SIT/UAT cycles and validate configuration changes.
   • Partner with QA teams to define regression packs for product changes and releases.
   • Ensure defects are correctly analyzed as configuration, data, integration, or platform issues.
   • Support release planning, regression testing, deployment validation, and post-release monitoring.
   • Maintain application support documentation, known-error database, runbooks, and configuration inventory.
   • Track and report support KPIs such as incident aging, SLA adherence, defect leakage, recurring issues, and change turnaround time.
5. Teamwork & Collaboration - 10%
   • Foster a respectful and collaborative environment by upholding professionalism and engaging in constructive and respectful conversations.
   • Support a positive workplace culture by promoting open, solution-oriented communication, encouraging teamwork, and maintaining a focus on shared goals and productivity.

If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!

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