4771104-lead assistant manager

We are looking for a Lead Assistant Manager to support EXL's content management capabilities for Sales, Marketing, and Bid Management teams. In this role, you will support the ongoing success of the Highspot and Responsive platforms by assisting with user adoption, training, content governance, process improvements, and platform enhancements. Working closely with the platform lead and business stakeholders, you will help gather requirements, coordinate platform changes, support new feature rollouts, and ensure users can effectively leverage both platforms to improve productivity, content quality, and the overall bid and sales enablement experience. You will also contribute to change management initiatives, user support, reporting and analytics, content management activities, and continuous improvement efforts that align the platforms with evolving business needs and strategic objectives.

RESPONSIBILITIES

• Support the Highspot and Responsive platforms including governance, configuration, and performance.
• Support content governance activities, including content reviews, metadata management, tagging strategies, and content lifecycle processes.
• Drive adoption across the organisation through engagement, communication, and enablement support.
• Monitor platform adoption and usage metrics, preparing reports and insights to support continuous improvement initiatives.
• Identify opportunities for innovation and process improvements.
• Work with internal stakeholders to gather feedback, understand business needs, and translate them into platform improvements.
• Support process and platform updates, ensuring teams are informed, prepared, and supported through transitions.
• Troubleshoot platform issues, managing resolution through to completion in a timely manner.
• Assist with user administration activities, including onboarding, access management and distribution list maintenance.
• Develop and maintain user documentation and training materials.
• Support and deliver training to upskill users and share best practices.
• Support platform changes, from idea through to implementation and post-launch support.
• Support the testing, validation, and rollout of new platform features and enhancements.
• Coordinate with cross-functional teams to ensure platform processes align with business objectives and user requirements.
• Participate in vendor calls to address issues and learn about platform changes.

QUALIFICATIONS

• Bachelor's degree.
• Experience supporting business applications, SaaS platforms, or sales enablement technologies.
• Experience with sales enablement and content management platforms such as Highspot, Seismic, Allego, or Mindtickle is desirable.
• Understanding of content governance and content lifecycle management.
• Experience gathering and documenting business requirements and translating them into actionable solutions.
• Proven experience with Bid and Solutioning processes is desirable.
• A good understanding of the end-to-end sales cycle.
• Ability to influence and engage stakeholders across multiple functions and levels of the organisation.
• Experience with training delivery and supporting end users.
• Experience creating user documentation, training materials, and knowledge articles.
• Experience supporting system testing, user acceptance testing (UAT), and platform releases is desirable.
• Highly organised with attention to detail.
• Comfortable working in a fast-paced, matrixed environment with multiple priorities.
• Excellent communication, influencing and presentation skills.
• Applies critical thinking to analyze complex problems, evaluate options, and deliver well-reasoned, data-driven solutions.
• Proactively drives innovation and improvement, taking initiative without direction.
• Strong analytical and problem-solving skills, with proficiency in Excel, PPT and BI tools.

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.