Service advisor specialised for the crash repair

We are looking for a Crash Repair Service Advisor in Budapest. You will connect our customers, insurance companies and workshop. With us, the claims process goes beyond the initial damage assessment: you will coordinate each case from arranging the repair through invoicing and vehicle handover.

We are looking for a colleague who can keep track of the details, handle documentation accurately and represent Scania with a customer-focused approach at every stage of the process.

What will your responsibilities include?

• Collecting and documenting information about vehicles brought in for repair, as well as the details required for each claim.
• Coordinating with customers, insurance companies and service colleagues.
• Opening and managing repair orders, and working with colleagues to organise the workshop requirements.
• Monitoring repair progress and keeping customers informed about key steps and any changes.
• Checking claims documentation and repair invoices, then submitting them to insurance companies.
• Tracking invoice payments and following up as needed.
• Coordinating and administering the handover of repaired vehicles to customers.
• Contributing to the improvement of claims handling processes and ensuring compliance with relevant requirements.

What experience and skills will help you succeed?

• At least secondary education.
• Experience in a technical, service or insurance environment.
• Basic knowledge of vehicle mechanics.
• User-level MS Office skills.
• Accuracy, the ability to work independently and good organisational skills.
• Effective time management and the ability to meet deadlines.
• Confident and courteous communication with customers and business partners.
• Category B driving licence.

Experience in insurance claims handling, damage assessment or service advisory work is an advantage. Familiarity with vehicle damage estimating systems is also beneficial.

What we offer

• Competitive base salary and performance-based bonus;
• Commuting cost reimbursement;
• Sports allowance;
• Support for back-to-school expenses, childbirth and funeral costs;
• Employee referral bonus;
• Long-service award after 5 years of employment;
• The opportunity to visit a Scania factory in Sweden through our loyalty programme;
• A stable international company and a modern working environment;
• Long-term professional development and career opportunities.

Work location: Városkapu utca 4, 1152 Budapest. Working hours: Multi-shift schedule.

Join the service team of a leading vehicle brand! Scania is one of the leading manufacturers of trucks, buses, and industrial and marine engines. Its products and services are sold in more than 100 countries, and it employs more than 59,000 people worldwide. Scania Hungária Kft. is the official importer of Scania in Hungary and operates vehicle sales and service activities at seven company-owned sites. The Hungarian company is part of the Scania Central European Region, which brings together Hungary, the Czech Republic and Slovakia.

If you would like to be a trusted point of contact for our customers, apply with your CV!