Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

Manage day to day warranty claims according to KPIs;
Verify warranty policies and procedures application;
Check the integrity and correctness of claims;
Self-assessment on managed cases;
Cooperate with senior team members about cases in analysis;
Communicate with Dealers and Customers (mainly in writing).

In your first 90-days you will:
Meet everyone in our team
Attend our corporate induction
Be introduced to our Purpose, Vision and Mission
Learn our Values and Behaviours and embed them into your role
Be set goals and objectives aligned to the MSX strategy
Receive full training on warranty claims, and establish the differences between brands, policies and countries, with a view to take full accountability of warranty claims as soon as possible

In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done;
• Proving our words with our actions;
• Creating a better tomorrow for our clients, every single day;
• Fearlessly exploring new roads;
• Delivering on our commitments;
• Being exceptional teammates.

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all.
In joining MSX, you can enjoy:
Competitive Salary and bonus package
Private health insurance
Global career development opportunities
Regular training and access to global career opportunities/career progression.
Regular social events.
Modern office situated in Budapest.
A professional but relaxed working environment, as part of a welcoming and diverse team.

Working Pattern:

40 hours per week with a schedule from 8.30 to 17.00 pm.
Flexible working environment, including work from home days.

Qualifications

Fluency in English and Portuguese language
Strong communication, organizational and time-management skills.
Excellent attention to detail and pride yourself on being punctual/ reliable.
Experience working in automotive after sales processes would be an advantage, particularly if you have worked at an automotive Retailer or Dealer.

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Diagnostics & Repair Enhancement
Warranty and Repair Efficiency
Technical Information
Learning Solutions
Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Workplace Type:

MSXI Office