Helios+ center assistant

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND:

In response to the arrival of refugees in Greece in 2015, the IRC has been offering SMS, WASH and Protection services. Among others, through its child protection programs, the IRC has been offering individual support through case management to vulnerable children and their families, non-formal educational activities for children through Safe Healing and Learning Spaces and emergency accommodation and protection to unaccompanied children. Since 2019, IRC Hellas implements an alternative care project for unaccompanied children and will now pilot this project to Greek born children and adults.

SCOPE OF WORK:

Helios+ - Comprehensive Actions for the integration of Third Country Nationals in the Labor Market - (MIS 6016874) is a portfolio of regional Integration Projects, dedicated to fostering the integration of third-country nationals into Greece's labor market and society. Designed by the International Organization for Migration (IOM) with the support of the Government of Greece (GoG), co-financed by the European Union under the Regional Programs (RP) for 2021–2027 and aligns fully with Greece's National Strategy for Integration. HELIOS+ is committed to empowering Beneficiaries of International and Temporary Protection residing in Greece by providing them with the tools and resources needed to achieve socio-economic independence and actively participate in the Greek community, while promoting self-reliance and inclusion through a comprehensive set of services tailored to the needs of the target group.

In the Attica Region, International Rescue Committee Hellas participates as a partner of IOM Greece, together with Solidarity Now, in the consortium led by Caritas Hellas.

The IRC supports access to job counseling and job matching, life skills, education and psychosocial support – directly and in collaboration with partners. The IRC is recruiting a HELIOS+ Center assistant for the reception and registration of beneficiaries, providing first-level information, and guiding beneficiaries to the specialized services of the center. The HELIOS+ Center assistant will also be responsible for preparing the necessary documents for their registration, monitoring the security of the center, and ensuring the smooth operation of the center’s overall spaces and equipment.

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Welcome and receive beneficiaries and visitors to the Center warmly and friendly;
• Provide information about the Center and its services to the beneficiaries of the subproject, as required;
• Provide administrative support to ensure the smooth daily operation of the Center;
• Manage the Center’s calendar and scheduling of sessions, appointments, etc., in coordination with the Center’s Manager;
• Manage the Center’s correspondence and communications (phone/email/mail);
• Update and maintain a contact list;
• Effectively maintain filing systems, both electronic and paper-based;
• Collect and organize the data required for each beneficiary;
• Monitor the Center’s spaces and their security, maintain cleanliness and order, aim to ensure smooth and efficient operation, in close cooperation with the Center’s Manager;
• Other related duties as assigned by the subproject Coordinator;
• Participate in regular team meetings and external meetings as requested;

REQUIREMENTS:

• BA/BS Degree in Pedagogical Studies, Administrative Studies, and/or other related fields;
• At least three (3) years of experience in a corresponding position of responsibility, preferably in the field of humanitarian organizations;
• Excellent knowledge of Greek and English, spoken and written (level C1/C2).
• Computer skills, in particular word processing, excel spreadsheets and internet services;
• Excellent interpersonal, team and communication skills;
• Ability to organize and prioritize workload using initiative;
• Ability to work under pressure;

PREFERRED EXPERIENCE AND SKILLS:

• Experience in customer service.
• Ability to manage multiple tasks.
• Intercultural awareness and flexibility.
• Ability to work on own initiative and at the same time as part of a multicultural and interdisciplinary team.
• Knowledge of French, or Arabic, or Farsi, or Pashto, or Urdu is an advantage.

WORK ENVIRONMENT:

Working hours: 9:00-17:00
Travel and other requirements: Occasionally to other areas of IRC programs within Athens

This position is expected to end on May 30, 2027.

Compensation:

(Pay Rate: £1,300 - £1,590/month). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards:

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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