Company Description

At Aramark, we empower our people to create experiences that matter. We share a passion for hospitality, it's at the foundation of everything we do. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing, a role at Aramark can help you reach your full potential.

Job Description

We are currently recruiting for a motivated and customer-focused Wait Staff Lead to join our team at Royal Military Academy Sandhurst. This is an exciting opportunity for a hospitality professional who enjoys leading by example, delivering exceptional customer service, and supporting the smooth running of a prestigious dining operation.

What's in it for you?

• Full-time position working 40 hours per week
• Varied shift pattern working 5 days over 7
• Free on-site parking
• Access to a discounted on-site gym and swimming facilities
• Employee Assistance Programme and online GP access
• Company pension scheme
• Life assurance
• Generous holiday entitlement with the option to buy additional leave
• Training and development opportunities
• Apprenticeship schemes to support your career progression
• Excellent career prospects within Aramark, as we love to promote from within
• A supportive and inclusive working environment
• The opportunity to work within a unique and prestigious military setting

What you'll be doing

• Leading and supporting the front of house team during service
• Delivering exceptional customer service and ensuring a positive dining experience for all customers
• Supervising daily hospitality and dining room operations
• Assisting with the organisation and coordination of service to ensure efficiency and consistency
• Training, coaching, and supporting team members
• Monitoring cleanliness, presentation, and service standards across all front of house areas
• Supporting hospitality events and special functions when required
• Ensuring food safety, allergen, and health and safety procedures are followed at all times
• Assisting with stock control, ordering, and inventory management where required
• Building strong relationships with customers, colleagues, and stakeholders

Qualifications

What we're looking for

• Previous experience in a hospitality, catering, restaurant, or customer service environment
• Experience supervising or leading a team is desirable
• Strong customer service and communication skills
• Ability to motivate and support colleagues to deliver excellent service
• Good organisational and time management skills
• Professional and positive approach to work
• Ability to remain calm and effective during busy service periods
• Flexible approach to working variable shifts
• Commitment to maintaining high service standards

Additional Requirements

Successful candidates will be required to obtain and maintain a DBS check. Successful candidates will be required to obtain and maintain Security Vetting.

Additional Information

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey. We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families. We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – recruitment@aramark.co.uk. Any offer of employment for this role will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to the clearance level associated with the role. Join us in fostering a workplace where everyone can achieve their full potential. All applications will be treated in the strictest confidence.