Senior communications manager, global payment solutions (gps)

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join our team in the role of Senior Communication Manager, Global Payments Solutions (GPS).

You’ll help protect and strengthen HSBC’s reputation through communications strategies that advance our customers’ goals and our own. You’ll bring transparency, clarity and consistency to how we communicate, advance our purpose, priorities and values and build pride and confidence.

You’ll be the lead communications partner for HSBC’s GPS business. Reporting to the Head of Business Communications, CIB you’ll develop and activate an integrated communications strategy aligned to GPS strategic priorities and growth plans and act as the primary communications advisor to the Global Head of GPS, shaping and delivering integrated communications plans that engage stakeholders, clients, and employees while protecting and enhancing HSBC’s reputation and building pride, confidence and commitment among colleagues.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Own the development and activation of an integrated communications strategy for the GPS business aligned to strategic priorities and growth plans.
• Partner with the Global Head of GPS as a strategic communications advisor and primary communications business partner.
• Develop and implement integrated communications plans and activities that support business strategy, priorities and growth plans.
• Create communications narratives and key messages, including for emerging themes shaping the payments industry.
• Deliver content and campaigns for GPS, including collateral and measurement of impact.
• Influence stakeholders through expert counsel on strategic communications and coach on delivery and story-telling.
• Partner with CIB Media Relations, CIB Marketing and Group Communications to plan and deliver joined-up communications programmes.
• Provide change communications support for strategic business programmes to strengthen connectivity within GPS and collaboration across Communications teams.

To be successful in this role you should meet the following requirements:

• Demonstrate a proven track record of developing, managing and implementing integrated communications plans and translating these into practical delivery programmes.
• Apply strong stakeholder management skills, including working confidently and effectively with senior executives.
• Use best-practice measurement and insight to inform activity and maintain focus on business outcomes.
• Show the ability to understand business issues and devise communication solutions that deliver results, constructing fresh approaches where appropriate.
• Bring experience working in complex environments, prioritising and reconciling competing demands and resolving issues quickly.
• Demonstrate strong interpersonal, strategic planning and project management skills across multiple priorities.
• Evidence excellent verbal and written communication skills alongside up-to-date knowledge of communication trends and best practice.
• Bring knowledge or experience of corporate and institutional banking and transaction banking alongside broad knowledge of the financial services industry and global marketplace.

Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.