Process supervisor

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Location: Coventry Hub

Shift: Day

Salary: £33,291.25 per annum plus benefits

Contract: Permanent, Full Time

Lead the team behind our day operation. At Evri Premium, we're committed to delivering operational excellence through our people. We're looking for an experienced Process Supervisor to join our Coventry Hub on our permanent Day Shift.

This is a hands-on leadership role at the heart of a fast-paced parcel operation. Reporting to the Process Manager, you'll take responsibility for leading a team of Warehouse Operatives, making sure we have the right people in the right places and that parcels continue to move safely and efficiently through the Hub.

You'll be responsible for driving productivity, maintaining operational standards and supporting your team to perform at their best throughout the shift.

What You'll Be Doing

• Lead, motivate and support a team of Warehouse Operatives throughout the Day Shift.
• Allocate people and resources effectively in line with changing parcel volumes and operational requirements.
• Monitor productivity, performance and operational KPIs, taking action where required.
• Ensure parcels move safely and efficiently through the Hub to meet service requirements.
• Coach, develop and support colleagues to improve individual and team performance.
• Conduct team briefings and maintain clear communication throughout the operation.
• Promote a strong Health & Safety culture and ensure colleagues follow safe working practices.
• Complete equipment, process and operational readiness checks.
• Identify and respond to operational issues, making effective decisions in a time-critical environment.
• Support the Process Manager in delivering productivity, service, quality and performance targets.
• Work collaboratively with other operational teams to maintain an efficient flow across Coventry Hub.
• Drive colleague engagement and create an accountable, supportive and high-performing team environment.

What We're Looking For

You'll be comfortable leading people within a busy operational environment and confident making decisions when priorities or volumes change. You'll also need:

• A minimum of 1 year's experience in a supervisory or acting supervisory role.
• Experience managing large teams of 20+ colleagues.
• Strong leadership and people-management skills.
• Experience working against productivity, performance or operational KPIs.
• The ability to allocate resources effectively against changing operational demands.
• Strong problem-solving and decision-making skills.
• Excellent communication and organisational skills.
• A proactive approach to improving performance and colleague engagement.
• The confidence to work effectively in a fast-paced, time-critical environment.
• A strong understanding of Health & Safety and the importance of operational compliance.
• Previous experience within parcels, logistics, warehousing, distribution, manufacturing or another high-volume operational environment would be particularly beneficial.

What We Can Offer You

At Evri Premium, we want our people to build long-term careers with us. You'll receive:

• £33,291.25 salary.
• Permanent, full-time employment.
• At least 28 days' annual leave, including Bank Holidays.
• Excellent career development and progression opportunities.
• Access to flexible benefits including shopping vouchers, insurance and healthcare options.
• A supportive and inclusive working environment where you can continue to develop your leadership career.

Why Evri Premium?

At Evri Premium, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring their authentic selves to work.

Our Coventry Hub is a fast-moving operation where strong leadership makes a real difference. As a Process Supervisor, you'll have the opportunity to take ownership of your area, develop your team and directly influence the performance of our operation.

If you're ready to take the next step in your operational leadership career, apply today to join Evri Premium at our Coventry Hub.

Everyone Belongs at Evri Group. We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed. As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone. We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates. At Evri Group, we're building an environment where everyone can be themselves and thrive.