Job Summary:

Venue: O2 Ritz Manchester

Company: Academy Music Group

Location: O2 Ritz Manchester

Reports to: Divisional Manager

Working hours: Full-time

Role

The General Manager is a key role within AMG organisation, leading the wider team at O2 Ritz Manchester, managing the day-to-day business and operational functions. Passionate about the live events industry and highly motivated to maximise the events diary, you will generate commercial and creative opportunities for shows and events with established acts, emerging artists and club events.

Our team

The General Manager is the linchpin for the team at O2 Ritz Manchester, an established and thriving venue where our shows and events are as diverse as the individuals within it. The successful candidate will demonstrate strength in leadership, and an ability to support and develop an innovative team in a fast-paced live environment, drive our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

About you

• Successful background in the live entertainment industry or venue management
• Experience of working as a manager or an operational role within a high-volume venue
• Proven track record in managing live performances and club events
• Knowledge of health and safety regulations and licensing
• Excellent communication and diplomacy skills
• Management experience of a large team
• Proficient in Microsoft Office packages
• Understanding of booking and promotion of live events
• Excellent control of operating costs and budgeting
• Self-motivated and results driven

What we need

• Personal licence holder
• First-class client and customer service
• Demonstrable leadership and development of others
• Passionate and enthusiastic for the live events and club industry
• Flexibility to work irregular hours (weekends/evenings/public holidays)
• Willingness to build positive working relationships
• A proactive leader in problem-solving who can negotiate solutions
• Strong awareness of P&L
• A dynamic, forward-thinking manager to deliver exceptional service
• Ability to drive the venue business forward

What you’ll be doing

• Meet Company business objectives and manage operations
• Programme the venue diary, maximising events and revenue
• Act as the first point of contact for all contracted events
• Maintain and develop client relationships
• Implement efficient business strategies proactively & when directed by the Company
• Duty manage events
• Generate new business opportunities for commercial success and profitability
• Meet or exceed annual budgets
• Ensure all paperwork and reporting is completed and professionally retained
• Management and accountability for forecasting and budgeting
• Oversee all licencing administration, risk assessment and due diligence
• Adhere to all existing and new health and safety legislation
• Periodic testing and certification of venue equipment
• Control all operating costs in line with set targets
• Manage expenditure for all venue departments
• Ensure the venue is maintained to the highest standards
• Identify and work with wider HO team to develop venue CapEx and RevEx projects.
• Direct building maintenance issues so that urgent repairs are carried out in a timely manner
• Lead on compliance for all Company working practices
• Uphold and enforce the relevant terms of the entertainment licence and changes to the law
• Work collaboratively with the venue team, local authority and Company head office
• Support all training requirements and annual appraisals for full-time employees
• Increase employee productivity
• To publicly represent the venue and Company in a professional manner

Equal opportunities

We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Our company

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media.

APPLICATION DEADLINE: Thursday 1st October. We reserve the right to close applications at any time.

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.