EMEA Enterprise Data Service Delivery Manager

Location: London

Business Area: Sales and Client Service

Ref #: 10052958

Description & Requirements

We’re Bloomberg Enterprise Data - fast paced, innovative and expanding. We have worked hard and smart to become the business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. Our endless selection of datasets, covering all asset types, with multiple delivery technologies and flexible scheduling mean our clients are able to get exactly the data they need, when they need it, in the format they prefer. Without us, they simply can’t operate.

The role: Due to business growth, and significant opportunity there is an opening to join the Global Service Delivery leadership team within Enterprise Data, leading a regional management team focusing on clients in EMEA Region. One of Bloomberg’s key differentiators is our level of customer engagement and service throughout the complete sales lifecycle, and beyond into their day to day business. It’s something we are proud to be known for in the industry.

In this role you will lead from the front as a "player-coach," ready to roll up your sleeves and get stuck into complex problems alongside your team. You will ensure you and your management team provide a premier level of customer experience by driving a culture of operational discipline and alignment with the heavy client-service model expected at Bloomberg. You will lead five functions: Support, Implementation, Development Specialist and Technical Account Manager (TAM), while driving client adoption and revenue for the business through a strong partnership with the Enterprise Data Sales teams. You will be expected to naturally identify regional and global opportunities and drive strategic projects unprompted, acting as an autonomous engine of change.

You’ll also interact with the global Service Delivery management and their teams, alongside multiple internal business areas to ensure a seamless level of outstanding customer service. So be prepared to demonstrate your strong leadership, strategic vision and communication skills.

Reporting to the Global Head of Service Delivery, you’ll bring with you a strong background in leading client facing teams within the financial services space, providing clear direction, driving accountability for execution and setting the cultural standard for the region. As part of the Global Service Delivery leadership team, you will bring the ability to define a clear vision for the wider team, collaborating with your peers to encourage an environment of continuous process improvement and tech-driven transformation.

You have a strong understanding of the sales lifecycle and how excellence in customer service supports and drives client adoption of services. Importantly, you take pride in developing your team, managing them through a fast-paced environment where service excellence and rigorous accountability are the baseline.

We’ll trust you to:

• Provide effective, inspiring and (when required) "in-the-trenches" day-to-day leadership presence
• Carry the culture and set the service standard for the region, ensuring the team is fully aligned with our heavy-touch client model.
• Develop a strategy and vision for the region team, which is aligned with the global group, while maintaining a focus on EMEA customer requirements
• Maintain a deep partnership with the regional Sales team to proactively drive growth in revenue across all Enterprise Data products
• Identify operational opportunities and work with your team to drive regional projects unprompted
• Provide input to the global Product teams to improve our offerings to clients
• Ensure a high level of individual performance and work with your Team Leaders to manage performance and recruit the highest level of diverse talent into the team
• Set clear objectives for your management team, evaluate progress and develop a high performance culture with focus on collaboration, service excellence and ownership
• Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
• Collaborate with the internal functions including Technical Operations, Engineering, Global Data etc. to ensure the highest level of service for our clients
• Develop and implement training programs to drive individual performance, technical and skills development
• Develop a culture of continuous improvement and manage change both at an individual and team level

You’ll need to have:

• Deep knowledge of all kinds of market data delivery and distribution technologies
• A "roll-up-your-sleeves" mentality with the ability to dive into technical roadblocks
• A passion for technology
• Extensive people management experience, building, leading and motivating cross functional teams
• A proven track record of driving discipline and cultural alignment within large, diverse teams
• The ability to work autonomously, identifying and executing on business needs without a formal roadmap
• A passion for leveraging technology (AI, Data Science, or Automation) to drive process improvement.
• An ability to bring people together to build and execute on clear business plans
• Able to translate business requirements into individual, team and regional objectives
• Experience in building and developing inclusive teams
• A broad understanding of Capital Markets

We'd love to see:

• Knowledge of Bloomberg / other vendor’s Enterprise products and solutions
• A developer / infrastructure background would be helpful
• Experience working closely with a Sales organization, understanding of the sales life cycle

If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/solution/data-and-content/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.