Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

🔥 Deputy Restaurant Manager / DHOD – Gilpin Spice (Full‑Time)

Step into a role that blends hands‑on housekeeping excellence with the quiet magic of the Lake District. As Deputy Housekeeping Manager at Gilpin Hotel & Lake House, you’ll help lead the team who shape the aesthetic, calm, and immaculate presentation of our luxury retreat - ensuring every space feels exceptional, serene, and beautifully cared for.

🌶️About being a Deputy Restaurant Manager at Gilpin Spice

Set within the stunning grounds of Gilpin Hotel & Lake House, Gilpin Spice is a Michelin‑recommended, pan‑Asian restaurant inspired by the Spice Trail - bold flavours, vibrant dishes, and a buzzing open‑kitchen atmosphere.

Gilpin Spice is all about energy, personality, and beautifully orchestrated service. As Deputy Restaurant Manager, you’ll support the Restaurant Manager in leading a confident, guest‑focused team, ensuring every service feels seamless, warm, and full of character.

You’ll be hands-on throughout the day, guiding the flow of the restaurant, supporting the team, presenting dishes with flair, and helping create the lively, welcoming atmosphere that defines the Gilpin Spice experience.

🍴 Your Role as Deputy Restaurant Manager

• Leads with upbeat confidence, supporting the team throughout service and ensuring every interaction with guests feels warm, professional, and full of personality.
• Guides the rhythm of the restaurant from reservations, table planning, service flow, guest movements, to daily operational needs, ensuring a smooth, energetic, and well‑orchestrated dining experience.
• Presents dishes with charm and clarity, confidently upselling drinks, sides, and specials to enhance the guest journey.
• Supports the Restaurant Manager with training, coaching, appraisals, and team development, helping build confidence, skill, and a positive, supportive culture.
• Maintains immaculate standards across the restaurant from presentation, cleanliness, organisation, safety, to atmosphere - ensuring Gilpin Spice always feels vibrant and beautifully cared for.
• Oversees banking processes, stock levels, wet‑stock ordering, consumables, and monthly stock‑takes, ensuring accuracy and smooth operations.
• Works closely with Hotel Management, Front Office, Kitchen, and other HODs to resolve issues quickly, support guest needs, and maintain seamless communication across the estate.
• Understands and confidently uses EPOS, reservation systems, and other technology systems that are used to support and train the team in their use.
• Opens and closes the restaurant independently, ensuring security, safety, and a calm, professional end‑to‑day routine.
• Brings an appreciation for wine and the confidence to guide guests through pairings that elevate the Spice Trail flavours.
• Demonstrates strong bar leadership, ensuring cocktails, beverages, and bar service are delivered with consistency, creativity, and impeccable standards.
• Radiates positivity and genuine warmth, helping create the lively, welcoming atmosphere that defines Gilpin Spice.
• Upholds our promise of warmth, energy, and exceptional hospitality - ensuring every guest leaves Gilpin Spice feeling delighted, cared for, and eager to return.

Qualifications

♨️What You Bring

• Strong restaurant experience within a high‑end or luxury environment.
• A confident, warm, and professional presence.
• Excellent communication and teamwork skills.
• A passion for guest experience and the theatre of service.
• Flexibility to work evenings, weekends, and holidays.
• Food hygiene qualification (essential).
• Understanding of allergens and food safety standards.
• Confidence acting as a First Aid Aider or Fire Warden when required.
• A positive attitude, a tidy presentation, and pride in personal standards.

Additional Information

💼 What We Offer:

• A stunning work environment within a Michelin Key‑awarded hotel.
• A supportive, dynamic team and opportunities for growth within the Gilpin family.
• Meals on shift, uniform, and generous gratuities.
• A beautiful Lake District setting that inspires every day.
• The pride of contributing to a property recognised with 5 AA Red Stars and Two Michelin Keys.
• The prestige of working within Relais & Châteaux and Pride of Britain Hotels — becoming part of a global community of exceptional hotels and restaurants united by passion, authenticity, and local tradition.

Bring your passion for♨️ service, energy, and leadership to Gilpin Spice - if you’re ready to help shape unforgettable dining experiences, we’d love to hear from you.