Delivery coordinator (all genders)

About the Team

As a Delivery Coordinator, you will play a pivotal role in ensuring the smooth and efficient execution of day-to-day home delivery operations across multiple Delivery Service Partners (DSPs). This role involves managing a wide range of operational variables, from ensuring route coverage and delivery performance to maintaining service quality in line with our customer promise. You will use a variety of systems and tools, including live tracking, EPOD (Electronic Proof of Delivery) monitoring, and data analysis platforms, to identify trends, resolve issues, and continuously improve operational performance. You will build strong relationships with DSPs, internal Logistics teams, and key stakeholders across the business, always keeping our customers at the heart of what we do.

What You’ll Be Doing

• Oversee daily delivery operations, ensuring all routes are efficiently covered by DSPs.
• Monitor live delivery systems and proactively address operational challenges in real time.
• Review EPOD images and performance data to ensure service quality consistently meets customer expectations.
• Escalate unresolved or critical issues to the relevant DSPs or internal management teams.
• Identify recurring operational challenges, analyse root causes, and implement effective solutions.
• Use data analysis tools such as Excel and SQL to identify trends, detect errors, and uncover opportunities for improvement.
• Prepare and present regular performance reports, highlighting key insights and actionable recommendations.
• Maintain strong cost awareness when making operational decisions and implementing improvement initiatives.

Who You Are

• Experience in home delivery operations, logistics, or a similar operational environment.
• Proven ability to manage day-to-day operations involving multiple variables and competing priorities.
• Excellent organisational and time-management skills.
• Proficiency in data analysis tools such as Excel and Google Sheets.
• Strong analytical and problem-solving skills, with a structured and data-driven approach.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Excellent communication and relationship-management skills.
• Proven experience in team management.

What You’ll Get in Return

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance, including dental and family cover options
• Mental health first aiders and an Employee Assistance Programme
• Nursery support scheme
• Cycle to Work scheme
• Group Life Assurance

Location

HelloFresh, 1 Holme Lane, Spondon, Derby, DE21 7HW. This is a fully onsite role.

Shifts

You will work any five days out of seven, covering day shifts. This role will include at least one weekend day per week.

Next Steps

Your application will be reviewed by our Talent Acquisition team. If successful, a member of the team will be in touch within two weeks to discuss the next steps.

Health & Safety

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for taking reasonable care of your own health and safety, as well as the health and safety of anyone who may be affected by the work activities you undertake. Any incidents must be reported immediately, and you are expected to proactively raise any health and safety concerns with your Line Manager.

Internal Applicants

If you are currently a HelloFresh employee, please ensure that you have discussed your application with your Line Manager before applying.