Location: UK - Hatfield

Job-ID: 220562 | Contract type: Standard | Business Unit: Business Operations & Administration

Life on the team

Logistics and Technical Services is an operational and commercially focused function with customer satisfaction at the heart of everything we do. We work closely with the Sales team, Service Management and Project Practices to meet our customers' expectations.

The operation transacted 2 million items last year and configured 250,000 systems through our Technical Services workshop. We are also the largest reseller of products in the UK.

We are a company where people matter. We are diverse, flexible and open. We are family-friendly and supportive.

The role:

Technical Services is a fast-paced environment delivering a wide variety of customer builds and services every day.

As a Technical Services Supervisor, you'll lead a team within a busy technical operation, ensuring customer commitments, SLAs and quality standards are consistently achieved. You'll coordinate resources, support engineers, monitor workflow and act as a key escalation point for operational issues.

This is a hands-on leadership role. While you'll be responsible for guiding and developing the team, you'll also be willing to get involved in configuration, deployment and testing activities when required.

What you'll do

Day to day:

• Lead, coach and support Engineers and team members within the Technical Services operation.
• Manage workload, resource allocation and workflow to ensure customer commitments and SLA targets are met.
• Monitor operational performance, escalating risks and resolving issues to minimise service impact.
• Maintain high standards of quality, accuracy and customer satisfaction.
• Support continuous improvement initiatives that enhance operational efficiency and service delivery.
• Build strong relationships with internal stakeholders and communicate effectively across all levels of the business.
• Contribute to hands-on configuration, deployment, testing and troubleshooting activities when required.
• Ensure policies, procedures and audit requirements are followed and maintained.

Leadership:

• Create a positive, supportive and accountable team culture.
• Motivate, develop and inspire team members to achieve operational goals.
• Act as a role model through personal conduct and contribution.
• Encourage open communication, collaboration and continuous improvement.

What You'll Need

Essential:

• Experience working within a fast-paced technical services, deployment, logistics or operational environment.
• Previous supervisory, team leadership or people management experience.
• Strong organisational, planning and workload management skills.
• Excellent communication, problem-solving and decision-making abilities.
• Experience working within SLA-driven environments.
• A proactive, customer-focused approach with strong attention to detail.
• Ability to multitask, prioritise effectively and perform under pressure.
• Hands-on experience with computer configuration, deployment or related technical activities.
• Good working knowledge of Microsoft Office applications.

Desirable:

• Experience using CCS, WMCS or similar warehouse management systems.
• Experience within IT configuration, deployment or technical services environments.
• Relevant supervisory, leadership or technical qualifications.

Additional information

Country: UK

Location: Hatfield (on site)

Hours: 37.5 per week - shifts between 7am to 7pm - Monday to Friday

Role type: Permanent

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

We’re a place where you can belong. With over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‑free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.

As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!