Client service associate

Heidrick & Struggles is the world’s foremost advisor on executive leadership, driving superior client performance through premier human capital leadership advisory services. For more than 70 years, we’ve delivered value for our clients by leveraging unrivaled expertise to help organizations discover and enable outstanding leaders and teams. Learn more at www.heidrick.com

Job Description:

Who we Are

Heidrick & Struggles is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations. In our role as trusted leadership advisors, we partner with our clients to develop future-ready leaders and organizations, bringing together our services and offerings in executive search, diversity and inclusion, leadership assessment and development, organization and team acceleration, culture shaping and on-demand, independent talent solutions. Heidrick & Struggles pioneered the profession of executive search more than 70 years ago. Today, the firm provides integrated talent and human capital solutions to help our clients change the world, one leadership team at a time.®

Additional information on the firm can be found at www.heidrick.com.

The Role

Business Talent Group (BTG) matches independent consultants, subject-matter experts, and interim executives to live problems inside some of the world's biggest companies. As a Heidrick & Struggles company, BTG sits at the centre of the on-demand talent economy, and the London-based Client Service team is growing to keep up. This role is designed for recent graduates and early-career professionals (0-2 years) who want to work directly with senior executives, negotiate deals, and see the impact of their work on clients' businesses.

Responsibilities

• Search our network and the open market across Europe to find the right independent consultant or subject-matter expert for a live client brief, often within days or hours.
• Screen talent, assess fit against the client's problem, advise clients on the on-demand market, and present the strongest candidates directly to the client.
• Synthesize research into sharp, compelling talent profiles and client-ready presentations, and keep every project on track in our CRM.
• Coach consultants ahead of client interviews, manage difficult conversations when timelines or scope shift, and build the trust, credibility, and commercial instincts that turn a one-off placement into a repeat relationship.
• Support contracting, rate negotiations, and coordination with sales, finance, and legal to get talent onto a project without friction.
• Own outcomes, not tasks: follow projects end to end, from the first call through the talent's last day on a client engagement, and be accountable for a positive experience at every step.
• Progress from structured onboarding and supported talent identification to independently driving early project workflow, including client calls, tailored candidate profiles, vetting calls, scheduling, and greater responsibility for projects post-win.

Required Qualifications:

• Recent graduate or early-career professional with 0-2 years of experience.
• BA/BSc degree
• Comfortable on the phone and able to call a stranger, including senior executives, and hold a confident, professional conversation.
• Genuinely curious about business and interested in understanding how different industries and companies work.
• Organized under pressure, with the ability to juggle multiple live projects and competing deadlines without dropping the ball.
• Able to deliver across a broad range of activities, from talent profiles and scheduling to rate negotiations and relationship-building.
• Proficient in Microsoft Office.
• Right to work in the UK.

Preferred Qualifications:

• Business-oriented internship experience.
• Salesforce experience.

Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status.

Heidrick & Struggles is committed to providing reasonable accommodations and/or adjustments during our recruitment process. If you are selected for an interview and require an accommodation and/or adjustment, please inform your Talent Acquisition professional.