Account manager va2911

Anabas is a dynamic, national Facilities Management provider focused on delivering outstanding workplace experiences for corporate office occupiers. We are looking for an experienced Account Manager to act as the primary off-site representative, leading the strategic and operational delivery of Facilities Management services across multiple client environments. This is a pivotal role responsible for creating a safe, seamless and high-quality workplace experience, spanning workplace programmes, relocation projects, asset management and day-to-day facilities operations.

You will bring a strong blend of management expertise and stakeholder leadership, confidently balancing client expectations with supplier performance through a proactive, solutions-driven approach. Act as a key member of the operations management team, ensuring the delivery of a 5-star FM service to the client base. Ensure building services, planned works and reactive works are followed through by site management and specialist teams. Work with site, facilities managers, the Anabas Helpdesk and approved sub-contractors to ensure client-specific SLAs and KPIs are achieved. Ensure Health & Safety procedures are in place, compliance is achieved and suitable records are maintained. Establish the correct service standards and ensure agreed SLAs and KPIs are consistently met.

Salary: £50,000 - £55,000 pa

Location: London based - some out of London travel may be required

Employment Type: Permanent

Hours: 8:00am–5:00pm, with flexibility required to support business needs

Pre-employment vetting: Required, including a DBS check

Essential

• 5-10 years demonstrable experience within the FM sector, including delivery of complex services and contractual interpretation.
• Proven experience providing leadership within similar-sized organisations.
• Ability to manage diverse FM portfolios with varying needs and priorities.
• Experience of robust budget management, process improvement, team leadership and relationship management.
• Customer-driven approach with a strong focus on continuous improvement.
• Ability to communicate professional, concise and accurate information in written and verbal formats.
• Willingness to challenge assumptions and work collaboratively with colleagues to identify new solutions.
• Strong working knowledge of Microsoft Office.
• Flexibility to meet the needs of the business.

Desirable

• Degree-level education in a relevant discipline, or equivalent experience.
• Willingness to travel UK-wide, including some overnight stay where required.
• IOSH / NEBOSH Qualified

What We Offer

• 33 days’ holiday (including Bank Holidays).
• Employee Assistance Programme.
• Recognition and Reward scheme.
• Cycle to Work scheme.
• “Recommend a Friend” incentive.
• Company events.
• Training and development opportunities.

Additional information: This job description is intended to give the post holder an appreciation of the role and range of duties envisaged for this position. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.