Project manager client connectivity

Join HSBC Global Payments Solutions (GPS) as a Project Manager, Client Implementation, within our Client Connectivity team. At HSBC, our GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.

The role of a Project Manager in Client Connectivity is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto HSBC's channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence.

Role responsibilities

• Support pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction.
• Employ proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively.
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders.
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond.
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
• Stay updated on the latest developments in payments products and technology.
• Support the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.

Desired Experience

• Experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience or relevant qualifications is a must.
• Familiarity with design thinking principles.
• Ability to manage competing deadlines effectively in real-time.
• Excellent communication and influencing skills.
• Proven ability to excel under pressure and drive strategic initiatives forward.
• Demonstrated leadership and team management skills.