Job Title: Dynamics CRM Customer Engineer

Location: Remote (within Egypt)

Duration: Full Time

Experience Level: 10+ years

Responsibilities

• Establish yourself as a trusted advisor with key stakeholders at assigned customers
• Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers

Required Qualifications

General

• Fluency in English
• Effective communication skills to identify, engage, and interact with key stakeholders
• Proficiency in delivering technical training
• Consulting and customer facing role experience
• Excellent problem-solving and troubleshooting skills
• Ability to work collaboratively in a team environment
• Deep technical acumen combined with a curiosity to continue learning
• Excitement for modern engineering tools and practices

Dynamics CRM

• Enterprise level support and administration focused specifically with:
• CRM infrastructure installation and configuration
• CRM deployment configuration
• CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
• CRM integration
• CRM performance and tuning optimization
• Dynamics CRM Cloud Migration
• Knowledge in CRM 2015+ build versions and upgrade experience
• Architectural experience for Dynamics CRM on-premises
• Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.
• Environment health assessment experience
• Data recovery planning

Dynamics 365 Customer Engagement Online and Power Platform

• Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Customer Insights - Journeys
• Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
• Dataverse
• Power Apps
• Power Automate
• Power Platform admin center
• Administration experience
• Customization and Integration experience (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
• Application Lifecycle Management experience (Solution management and automation)

Desired Qualifications

• Dynamics CRM General
• Experience authoring technical training
• Dynamics 365 Customer Engagement Online and Power Platform
• Power Platform governance and center of excellence experience
• Advanced Microsoft certifications
• Experience with Dynamics 365 Customer Insights – Data
• Experience with Dynamics 365 Project Operations

ABOUT SONATA SOFTWARE

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Meico, Australia, DACH Germany/Switzerland) & Nordics Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.