Help desk tier - junior network and systems administrator​ (oconus)

GovCIO is currently hiring for a Help Desk Tier I/II - Junior Network and Computer Systems Administrator to troubleshoot, diagnose, and resolve a diverse range of IT issues across multiple networks/system, including a full range of classifications and caveats, ranging from hardware and software challenges to network and application concerns. This position will be located in Djibouti, Djibouti, and will be an on-site position.

Responsibilities

• Resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing guidelines and prescribed solutions.
• May route calls to product line specialists.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.
• Responsible for investigating and identifying computer hardware and software related problems.
• Effectively communicates step-by-step solutions to end-users.
• May need to communicate with software and hardware specialists for solutions.
• Records solutions into the database for other Help Desk professionals.
• Redirects issues to appropriate resource if necessary.
• Must be knowledgeable of current technological issues and advancements.
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Plan, coordinate, and implement network/system security measures to protect data, software, and hardware.
• Provide regular monitoring and analysis regarding short- and long-range planning for in-house systems.
• Prepares or ensures that appropriate documentation exists, including operational instructions.
• Writes or modifies basic scripts to resolve performance problems and automate administration tasks.
• Recommends changes to improve systems and network configurations, and determines hardware or software requirements related to such changes.

Qualifications

• High School with 3 - 6 years (or commensurate experience).
• Clearance Required: TS/SCI.
• Required Skills and Experience: High School with 6 - 9 years (or commensurate experience).
• CompTIA Security+ certification or higher certification (copy presented with application).
• Current and active U.S. Passport.
• Current and active U.S. Driver's License.
• Must have the ability to wear personal protective equipment, including a protective mask, ballistic helmet, body armor, and chemical/biological protective garments.
• Must be medically/physically fit for deployment with U.S. Military Forces Outside the Continental United States (OCONUS) under the provisions of USCENTCOM Medical Standards.
• Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support.
• Demonstrated experience using ticketing systems to log, track, and resolve user issues.

Preferred Skills and Experience

• Cisco Certified Network Associate (CCNA) certification (copy presented with application).
• Microsoft Azure certifications.
• Microsoft 365 certifications.
• Experience working in a SCIF.
• Experience supporting U.S. Military Special Operations.