Support Technician Training & Technical Support (m/f/d)

Location: Waldbüttelbrunn | Area: Technical Support | Full Time

Do you combine technical know-how with service orientation and enjoy passing on knowledge? Then you are exactly right with us. As a Support Technician Training & Technical Support (m/f/d) at Uhlmann & Zacher, a leading manufacturer of electronic locking systems, you will support customers with technical issues and continuously expand your expertise for the independent conduct of training and seminars.

How You Support Us:

• Processing technical inquiries via phone, email, remote access, and on-site
• Conducting 1st, 2nd, and 3rd level support for customers, partners, and OEMs
• Analyzing and resolving technical faults at hardware, firmware, and software levels
• Installation, configuration, and commissioning of our hardware and software systems
• Support for repair, maintenance, and restoration work
• Conducting tests for quality assurance as well as technical documentation
• Support in planning, organizing, and conducting training and seminars
• Creation and further development of training, instructional, and documentation materials
• Participation in customer, partner, and employee training on-site and remotely

What You Bring:

• Completed technical vocational training or comparable qualification
• Good knowledge in the area of PC, network, and operating system technology
• Technical understanding of hardware and software as well as interest in fault analysis
• Service-oriented demeanor and enjoyment in dealing with customers
• Strong communication skills and team spirit
• Independent and responsible working style
• Willingness to travel for training, service, and customer assignments
• Interest in conveying knowledge understandably and conducting training
• Good German and English language skills, both written and spoken

Advantageous:

• Experience in technical support or IT service
• Knowledge in the area of network technology, firmware, or software testing
• Initial experience in conducting training, workshops, or technical presentations

Your Development Perspective:

• Independent conduct of technical training and seminars
• Professional support and representation of the training and seminar leader
• Collaboration on modern training and documentation concepts
• Building an expert role in the area of system and product training

What Awaits You:

• A varied activity with a technical focus and development perspective
• A appreciative corporate culture with a flat hierarchy and family atmosphere
• Intensive onboarding by experienced colleagues
• Flexible working hours, mobile work, and 30 days of vacation
• Company car, also for private use
• Individual training and development opportunities
• Company pension scheme
• Corporate benefits, bike leasing, and employee referral program
• Good transport connections and sufficient parking spaces
• Joint company events such as summer parties and Christmas parties

If you feel addressed: We look forward to your online application via the “Apply” button. To ensure that all personal data is protected at all times, we do not consider applications sent by email or post.

Your contact person is Ms. Andrea Eisele.

Uhlmann & Zacher GmbH | Gutenbergstraße 2–4 | 97297 Waldbüttelbrunn | 0931/4067270

About Uhlmann & Zacher

Uhlmann & Zacher has stood for innovative electronic locking systems for many years – developed and manufactured in Waldbüttelbrunn. Our regional anchoring shapes our culture: short paths, a respectful interaction, and an open, family atmosphere. We place great value on mutual trust, team spirit, and the freedom to contribute your own ideas and take on responsibility.

Part of the ASSA ABLOY Group

As a company of the ASSA ABLOY Group, we also benefit from the strength of an international market leader with around 63,000 employees worldwide. This gives us access to global know-how, modern technologies, and diverse development opportunities – and connects our regional proximity with international perspectives. Let’s create a safer and more open world – together!