Company Description

Engineered in Berlin. Driving the Future of Europe. At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket. Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve. Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

Job Description

Processing orders in accordance with the following requests from CC:

• Creating return forms via courier service websites and sending them to the customer’s email.
• Creating product collection requests via courier service websites and providing the information to CC.
• Processing fund transfers to the customer’s deposit account and preparing statements (GU).
• Processing refunds and creating statements (GU), followed by transferring the orders to the accounting department.
• Handling orders with overpayments: checking prices and order changes, performing operational actions on the order, refunding the overpayment, or transferring it to the deposit account.
• Processing orders in the Klarna system (pre-shipment verification, refunds).
• Correcting order details and updating invoices in orders.

Qualifications

• Confident PC user;
• Proficient in MS Office products;
• Analytical and mathematical mindset;
• Time management skills;
• Understanding of the company’s business processes;
• Ability to multitask.

Mandatory English proficiency level — B1

Additional Information

Schedule 9:00 - 18.00 (8 hours rotational shift) 5/2 - including Saturdays

Time Type: Full time