Senior expert people process excellence & solution design (f/m/d)

Responsibilities / Tasks

As a Senior Expert People Process Excellence & Solution Design (f/m/d), you will drive the design, optimization and governance of global People processes and service solutions. In close collaboration with Product Owners, People Technology & AI teams and key stakeholders, you will shape scalable, customer-centric and future-ready People services.

• Design and continuously improve end-to-end People solutions that enhance employee and manager experience while increasing efficiency and consistency
• Translate business requirements into standardized, scalable and implementable process and service designs
• Design seamless cross-functional processes that optimize user journeys, data flows and organizational effectiveness
• Lead the design, optimization and harmonization of people processes
• Ensure solutions balance customer experience, governance, compliance and operational feasibility
• Identify opportunities to leverage automation, workflow technologies and AI capabilities, particularly within payroll and time management
• Drive continuous improvement through process optimization and data-driven analysis

Stakeholder Collaboration & Consulting

• Partner with Product Owners, People Technology & AI teams to shape future-ready People solutions
• Facilitate cross-functional alignment and solution feasibility across the People systems landscape
• Collaborate with People Services teams to improve service delivery, process efficiency and compliance
• Develop recommendations on operating models, workforce requirements, role profiles, service levels and performance measures
• Act as a trusted advisor for process excellence, service transformation and service improvement initiatives

Standards, Frameworks & Governance

• Develop and maintain solution design methodologies, frameworks, templates and standards
• Ensure alignment with the global People operating model and organizational objectives
• Embed governance, compliance requirements and policies into process and service designs
• Ensure payroll and time management processes align with global standards while meeting local legal requirements
• Promote consistency and standardization across the global People organization

Process Documentation & Product Warehouse Management

• Own and govern process documentation across Levels 3-5, ensuring quality, consistency and audit readiness
• Maintain and continuously improve the People Product & Process Warehouse
• Ensure process documentation is maintained and remains current, compliant and auditable
• Incorporate local legal, regulatory and statutory requirements, particularly within payroll and time management processes

Your Profile / Qualifications

• 7+ years of experience in HR, People Services, Shared Services, HR Operations, Process Excellence, Service Management or a comparable environment
• Extensive knowledge of global HR processes across the employee lifecycle
• Proven track record in process design, standardization, transformation and continuous improvement initiatives
• Ability to consult on complex and cross-functional requirements
• Ability to balance standardization with (complex) business needs and provide well-founded recommendations
• Advanced experience with HR technologies such as Workday, ServiceNow and automation or AI-enabled solutions
• Experience advising Product Owners and senior stakeholders and translating business requirements into implementable solutions

Product focus on German Payroll & Time is an advantage, such as:

• Strong experience in payroll-related processes
• Payroll transformation initiatives
• Payroll service delivery models
• Time & attendance management processes
• German payroll operations and compliance
• Deep understanding of German payroll regulations, payroll operations and compliance requirements

Skills & Competencies

• Fluent German and English language skills (minimum C1 level)
• Customer-centric and solution-oriented mindset
• Strong analytical and structured problem-solving skills
• Ability to balance standardization, governance requirements and business needs
• Strong stakeholder management, facilitation and influencing skills
• Excellent communication skills and the ability to simplify complex topics
• High level of ownership, attention to detail and results orientation
• Continuous improvement mindset with the ability to coach colleagues and contribute to global solution design standards

What You Can Expect at GEA

• 30 days of annual leave
• Our office is located at SPACES in the heart of Berlin, an innovative and international workspace concept featuring a snack bar and café in the lobby, a fitness studio, and dog-friendly workspaces
• A Lieferando voucher
• Additional benefits, including JobRad, Corporate Benefits, employee events, and subsidies for Urban Sports Club memberships and BVG tickets
• A diverse and international team, as well as exclusive insights into the world of an HR Shared Service Center
• A meaningful role within an international technology company
• Plenty of opportunities to take ownership, grow professionally, and actively contribute your ideas
• A dedicated team, modern ways of working, and projects that truly make a difference

Did we spark your interest? Then please click apply above to access our guided application process.