ING·yesterday

Customer journey expert – customer insights (m/w/d) für tribe customer interactions

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Location

onsite, Frankfurt, Germany

Commitment

Full Time

Level

Middle (2-4 years)

Required skills

Customer insightsData-driven communicationStakeholder managementPerformance analysisReportingMarketingSalesRetailCommunicationAnalytical thinkingPresentation skillsModeration skillsEnglish language

Job Description

Customer Journey Expert – Customer Insights (m/w/d) für Tribe Customer Interactions

Deine Aufgaben im Wesentlichen

Entwicklung und Weiterentwicklung datenbasierter Kommunikationsansätze für Bestandskunden
Ableitung präziser Customer Insights in enger Zusammenarbeit mit Data Analysts, um geeignete Segmente, Trigger und Kommunikationsanlässe zu identifizieren (dies ist keine Data Analyst Stelle)
Koordination und Abstimmung mit Stakeholdern der Product Tribes, um eine konsistente und wirkungsvolle Kommunikation sicherzustellen
Erstellung von Performance-Analysen und Reportings
Ableitung geeigneter Optimierungsmaßnahmen zur Weiterentwicklung der Kundenkommunikation
Ergebnisaufbereitung und Diskussion mit relevanten Stakeholdern

Am besten bist Du geeignet, wenn Du

ein abgeschlossenes Studium mit Marketingbezug oder vergleichbare Qualifikation bzw. Ausbildung vorweisen kannst,
mindestens 3 Jahre vertriebliche Berufserfahrung hast, z.B. als CJE in einem Retail Product Tribe
kanalübergreifende Steuerung beherrschst,
anhand Datenauswertungen eigenständig Business-Maßnahmen entwickelst,
analytisches und ganzheitliches Denkvermögen sowie Auffassungsgabe besitzt,
Stakeholder Management, Kommunikationsstärke und Konfliktfähigkeit zu deinen Stärken zählst,
Präsentations- und Moderationsfähigkeiten hast sowie
über fließende Englischkenntnisse in Wort & Schrift verfügst.

Ready to join the team?

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Sun
- 1:00 PM - 2:00 PM
  Senior Product Manager Interview
  Sarah Jenkins
- 2:30 PM - 3:00 PM
  Initial Interview
  Alex Chen
Mon
- 11:00 AM - 11:15 AM
  Product Manager Interview
  David G. (Hiring Manager)
- 4:15 PM - 5:15 PM
  First Round Interview
  Sophie L.
Tue
- 1:20 PM - 1:45 PM
  Introductory Interview
  Marta W.
- 2:30 PM - 3:00 PM
  Kick-off Interview
  Daria (HR)
Wed
- 1:00 PM - 1:45 PM
  Qualifying Interview
  James Miller
- 5:30 PM - 6:00 PM
  Discovery Interview
  Chris V.
Thu
- 2:30 PM - 3:00 PM
  First Interview
  Michael T.
- 4:00 PM - 5:00 PM
  Interview
  Den

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Customer journey expert – customer insights (m/w/d) für tribe customer interactions

Required skills

Job Description

Customer Journey Expert – Customer Insights (m/w/d) für Tribe Customer Interactions

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions